Regional Client Executive

Walgreens; Deerfield (IL); On-site; USD 150,000 - 241,000; Full time

Job summary

Walgreens is seeking a Regional Client Executive to drive overall strategic management, growth, and financial performance of health system accounts within a defined region. You will lead strategy, client relationships through the sales cycle, and delivery of a broad portfolio including 340B services, immunizations, and pharmacy programs.

Cross‑functional leadership and executive communication are essential.

Qualifications

• Bachelor’s and at least 6 years of experience in Business, Healthcare Administration, or related field OR High School/GED and at least 9 years of experience.
• Experience in client success, account management, or client services in healthcare or pharmacy services.
• Demonstrated success in building and leading high-performing client-facing teams.
• Strong strategic thinking, leadership, and problem-solving capabilities.
• Excellent communication, presentation, and relationship management skills.
• Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight).
• Ability to travel as needed to support client relationships and team development.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes

Responsibilities

• Provide strategic direction and day‑to‑day leadership for the Client Management team, aligning departmental goals with organizational objectives.
• Oversees all aspects of post‑sale client engagement to ensure sustained satisfaction, trust, and long‑term partnership success.
• Executes strategies to grow existing accounts through deeper adoption of solutions and introduction of new services or products.
• Leads the escalation and resolution process for complex client issues, ensuring efficient cross‑functional coordination and client satisfaction.
• Guides the team in helping clients maximize value from installed solutions through best practices, performance reviews, and consultative guidance.
• Maintains active, transparent communication with key clients, addressing needs proactively and fostering executive‑level relationships.
• Defines, implements, and tracks KPIs to assess client engagement success, solution adoption, retention, and satisfaction levels.
• Collects, analyzes, and shares client feedback to influence internal strategies related to service delivery, product development, and client experience.
• Partners with sales, marketing, product development, and operations to ensure a coordinated approach to client success and solution implementation.
• Collaborates with Client Executives to contribute to strategic account planning, supporting client objectives and business alignment.
• Provides leadership with comprehensive reports on account health, expansion activities, retention risks, and resolution metrics.
• Recruits, onboards, mentors, and develops a high‑performing Client Management team, building a culture of accountability, service excellence, and continuous improvement.

Skills

Client success

Account management

Leadership

Strategic thinking

Communication

CRM tools

Travel

Financial decisions

Cross-functional leadership

Education

Bachelor's degree in Business or Healthcare Administration

High School/GED with 9+ years experience

Tools

Salesforce

Gainsight

Job description

Job Summary

The Regional Client Executive is responsible for the overall strategic management, growth, and financial performance of all strategic health systems within an assigned region and may also oversee selected key health system relationships within the region. This role serves as the primary executive owner of strategy development and execution, client relationship through the sales cycle, ensuring delivery, optimization, and expansion of a comprehensive portfolio of health system solutions including 340B services, health system-based pharmacy services, immunizations, employee pharmacy access programs and other programs. The RCE works cross‑functionally across enterprise support center teams (including legal, product, strategy, operations, compliance, clinical, marketing, finance, and others) and with store operations leadership to ensure seamless execution and value realization for health system partners. The role may oversee direct reports and provide leadership to matrixed customer focused and support resources aligned to assigned accounts and region. Success is measured by new and renewal financial performance, account growth and expansion of service lines, advancement of strategic partnerships, and effective leadership of internal processes, teams, and cross‑functional collaboration for the region.

Job Summary

The Regional Client Executive is responsible for the overall strategic management, growth, and financial performance of all strategic health systems within an assigned region and may also oversee selected key health system relationships within the region. This role serves as the primary executive owner of strategy development and execution, client relationship through the sales cycle, ensuring delivery, optimization, and expansion of a comprehensive portfolio of health system solutions including 340B services, health system-based pharmacy services, immunizations, employee pharmacy access programs and other programs. The RCE works cross‑functionally across enterprise support center teams (including legal, product, strategy, operations, compliance, clinical, marketing, finance, and others) and with store operations leadership to ensure seamless execution and value realization for health system partners. The role may oversee direct reports and provide leadership to matrixed customer focused and support resources aligned to assigned accounts and region. Success is measured by new and renewal financial performance, account growth and expansion of service lines, advancement of strategic partnerships, and effective leadership of internal processes, teams, and cross‑functional collaboration for the region.

Job Responsibilities

• Provide strategic direction and day‑to‑day leadership for the Client Management team, aligning departmental goals with organizational objectives.


• Oversees all aspects of post‑sale client engagement to ensure sustained satisfaction, trust, and long‑term partnership success.


• Executes strategies to grow existing accounts through deeper adoption of solutions and introduction of new services or products.


• Leads the escalation and resolution process for complex client issues, ensuring efficient cross‑functional coordination and client satisfaction.


• Guides the team in helping clients maximize value from installed solutions through best practices, performance reviews, and consultative guidance.


• Maintains active, transparent communication with key clients, addressing needs proactively and fostering executive‑level relationships.


• Defines, implements, and tracks KPIs to assess client engagement success, solution adoption, retention, and satisfaction levels.


• Collects, analyzes, and shares client feedback to influence internal strategies related to service delivery, product development, and client experience.


• Partners with sales, marketing, product development, and operations to ensure a coordinated approach to client success and solution implementation.


• Collaborates with Client Executives to contribute to strategic account planning, supporting client objectives and business alignment.


• Provides leadership with comprehensive reports on account health, expansion activities, retention risks, and resolution metrics.


• Recruits, onboards, mentors, and develops a high‑performing Client Management team, building a culture of accountability, service excellence, and continuous improvement.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s and at least 6 years of experience in Business, Healthcare Administration, or a related field OR High School/GED and at least 9 years of experience in Business, Healthcare Administration, or a related field


• Experience in client success, account management, or client services in healthcare or pharmacy services.


• Demonstrated success in building and leading high‑performing client‑facing teams.


• Strong strategic thinking, leadership, and problem‑solving capabilities.


• Excellent communication, presentation, and relationship management skills.


• Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight).


• Ability to travel as needed to support client relationships and team development.


• At least 2 years of experience contributing to financial decisions in the workplace.


• At least 3 years of direct leadership, indirect leadership and/or cross‑functional team leadership.


• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Excellent executive communication, relationship‑building, and strategic planning skills


• Experience managing complex B2B customer relationships, new sales and upsells within the health system market


• Experience in 340b contract pharmacy, 340b administration and/or experience across other Walgreens B2B products and services


• Prior experience in pharmacy, PBM, drug procurement and specialty pharmacy operations and/or strategy


• Prior experience having exploratory confidential discussions with third parties


• Strong cross‑functional leadership skills, with experience partnering across operations, clinical, finance, and government affairs both in the support center and the store operations


• Master’s degree in business and/or healthcare preferred.


• Experience in leading teams to meet and exceed business objectives and manage to an expense budget


• Experience in diagnosing, isolating, and resolving complex issues by using sound decision making and implementing strategies to resolve problems.


• Knowledge of evolving healthcare industry, familiar with nontraditional disruptors and delivery system specifically related to payer segment.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range

$150000 - $240,625.00 / Salaried