Regional Client Care Manager

American Red Cross; Missoula (MT); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible 2

PTO: Starting at 19 days a year

Holidays: 11 paid holidays

401K with 6% match

Paid Family Leave

Employee Assistance Program

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

The American Red Cross is seeking a Regional Client Care Manager for the Idaho-Montana Region with a focus on building and maintaining a volunteer-led team delivering comfort, care, and direct assistance to families after disasters. The role can be remote, with preferred bases in Boise, Missoula, or Billings.

You will ensure the region follows national policies and coordinates the full Client Care program portfolio, including disaster casework, health services, mental health, and spiritual care,

Qualifications

• Bachelor's degree required, or equivalent combination of education and related experience.
• Minimum 5 years of experience building, mobilizing, leading, and developing volunteer teams for social services.
• Travel: minimal travel; valid driver's license required.

Responsibilities

• Empower volunteers by leading a diverse team across the region.
• Lead program activities within assigned geographic area or region.
• Develop disaster leadership volunteers representing communities served.
• Engage communities and partners to prepare for, respond to, and recover from disasters.
• Collaborate in a matrix environment with internal partners and volunteers.
• Serve as disaster subject matter expert within the region.
• Coordinate disaster relief operations and readiness activities.

Skills

Volunteer leadership

Interpersonal communication

Analytical skills

MS Office

Time management

Education

Bachelor's degree

Job description

Job Description:

Why Join Us?

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

We are seeking a Regional Client Care Manager for the Idaho-Montana Region.

Position is primarily work from home, but can be based in any office. Metro areas preferred: Boise, Missoula or Billings.

WHAT YOU NEED TO KNOW (Job Overview):

As a Regional Client Care Manager, you will be leading efforts to build and maintain a volunteer-led team that provides comfort, care and direct assistance to families following a disaster both locally and nationally. This position will become the region's point of reference to ensure the region's Client Care workforce has good working knowledge of national policies, standards, procedures, and guidance to execute the Client Care suite of programs and services (disaster casework, disaster disability integration, disaster health services, disaster mental health, and disaster spiritual care, as well as those to execute local response to fires and other incidents in a consistent and equitable fashion.

Join us in meeting the needs of continuous disaster response! Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• 1. Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region.
• 2. Lead the Program: Implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• 3. Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery. Lead and empower a diverse team of volunteers.
• 4. Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• 5. Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• 6. Know Your Communities: Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
• 7. Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education: Bachelor's degree required, or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of experience of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service
• Travel: minimal travel is required. A current valid driver's license and good driving record is required.

REQUIRED SKILLS AND ABILITIES:

• Demonstrated ability to coach/mentor to accomplish work through team leaders.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

RESIDENCY REQUIREMENTS

• Regional positions: Regional leadership and functional employees are expected to work daily within their region'sgeographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers.

This position is not eligible for relocation assistance.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

Strong Client Care experience.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.