Regional Claims Prevention Manager

Saia Inc.; Kansas City (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A logistics and transportation company located in Kansas City seeks a Claims Prevention Manager to oversee and improve claims handling operations. You will develop strategies to prevent claims, audit risks, and provide training to enhance customer experience. Ideal candidates will have a bachelor’s degree, at least 5 years of experience in claims, and proficiency with Microsoft Office. Benefits include medical and vision insurance, a 401(k), and a supportive work culture.

Qualifications

• 5+ years of claims or OSD experience.
• Willingness to travel as needed.

Responsibilities

• Develop and implement claims prevention strategies and procedures.
• Identify and audit risks and vulnerabilities in claims handling.
• Manage resources to avoid operational backlogs.
• Investigate claims to identify root causes and corrective actions.
• Analyze data to inform preventive measures.
• Serve as a subject matter expert on claims prevention.
• Collaborate with teams to implement performance metrics.
• Audit and evaluate terminal claims.

Skills

Claims prevention

Data analysis

Risk management

Team collaboration

Education

Bachelor’s degree in risk management, business, or related field

Tools

Microsoft Office

Transportation management tools

Job description

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Direct message the job poster from Saia Inc.

Saia is a different kind of logistics and transportation company. We do things the right way. You’ll see it in our commitment to our people, customers, and community. You’ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It’s all here and it’s exactly what going further is all about.

Position Summary

Manages the claims prevention functions and activities within an assigned geographical region. Provides training and educational programs for cross‑functional teams to improve the customer experience.

Major Tasks and Responsibilities

• Develops and implements comprehensive claims prevention strategies and procedures.
• Identifies and audits risks and vulnerabilities within the organization’s claims handling operations, processes, and procedures.
• Manages and controls resources to promote successful operations and avoid backlogs.
• Investigates exceptions and claims to identify root causes and implements corrective actions.
• Analyzes data to identify trends that inform preventive measures.
• Serves as subject matter expert on claims prevention matters and provides guidance and support to business partners.
• Collaborates with cross‑functional teams to implement key performance metrics.
• Audits and evaluates periodic terminal claims.

Preferred Qualifications

• Bachelor’s degree in risk management, business, or a related field.
• 5+ years of claims or OSD experience.
• Proficiency in Microsoft Office and transportation management tools.
• Willingness to travel as needed.

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer‑first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.