Regional Chapter Services Lead

Niceboard; St. Louis (MO); On-site; USD 51,000 - 63,000; Full time

Job summary

Niceboard seeks an Assistant Director of Chapter Services to support members, chapters and volunteer officers across designated regions. This full-time, exempt role reports to the Chapter Services Director and begins September 2026.

You will coordinate regional teams, manage day-to-day and elevated support strategies, and partner with campus administrators to strengthen chapter operations. A Bachelor’s degree with 3–5 years in an office setting is required; Pi Beta Phi membership is preferred.

Qualifications

• Bachelor’s degree with 3–5 years of experience in an office setting.
• Pi Beta Phi Fraternity membership preferred.

Responsibilities

• Supports the elevated customer service needs of members and caregivers related to all aspects of the collegiate experience within assigned regions.
• Provides day-to-day support to assigned Regional Teams as a staff liaison, partnering closely with the Collegiate Regional Director to support the collegiate functions of the region.
• Informs, monitors and is accountable for the overall support strategy, both day-to-day and elevated, for chapters within their defined regions.
• Collaborates and partners with the Collegiate Regional Director, Director Chapter Support and other specialty area volunteers and staff.
• Is the primary point of contact to campus Fraternity/Sorority Advisors within their defined regions and builds strong partnerships with campus administrators across the institution.
• Actively participates in meetings and calls related to the chapters in their regions pertaining to all topics including chapter support strategies, Panhellenic needs, escalated issues, etc.
• May support collegiate database functions including membership status changes and chapter reporting for their defined regions and specialty area in partnership with the Chapter Services Coordinator.
• Supports the overall consultant program in partnership with the Chapter Services Director and Chapter Services Team through ongoing program execution and the direct supervision of assigned consultants.
• Sets the chapter visit strategy in partnership with the Collegiate Regional Director to ensure staff visit coverage from their team, including consultant visits, and coordinates visit follow up measures including reviewing and distributing visit reports.
• Serves on Operational and Strategic Plan tactic teams and moves relevant projects forward as assigned.
• Participates in the Emergency Hotline on call rotation.
• Completes other duties as assigned.

Education

Bachelor's degree

Job description

Niceboard seeks an Assistant Director of Chapter Services to support members, chapters and volunteer officers across designated regions. This full-time, exempt role reports to the Chapter Services Director and begins September 2026.

You will coordinate regional teams, manage day-to-day and elevated support strategies, and partner with campus administrators to strengthen chapter operations. A Bachelor’s degree with 3–5 years in an office setting is required; Pi Beta Phi membership is preferred.