Regional Business Services Manager

Texas Health and Human Services; Edinburg (TX); On-site; USD 61,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) seeks a Regional Business Services Manager (Manager III) to lead Region 11 Administration's Business Services operations in Edinburg, TX. The role focuses on facility management, asset oversight, contract management, service level agreements, and cross-organizational collaboration.

The position requires strong supervisory and analytical skills, with responsibilities including reporting, policy development, and ensuring service excellence across

Qualifications

• High School diploma or GED required.
• Experience with Microsoft Office Suite.
• Experience supervising or managing staff; strong planning and monitoring skills.
• Ability to develop guidelines and ensure policy compliance.

Responsibilities

• Attends work on a regular schedule and performs other duties as assigned.
• Manages staff in Business Services and provides technical guidance to ensure efficient service delivery.
• Oversees recruiting, interviews, hiring, and timekeeping; plans work and sets priorities.
• Leads development and implementation of customer service guidelines and ensures policy compliance.
• Prepares management reports, audits, studies, and forecasts to improve services and respond to inquiries.
• Represents Regional Administrative Services on committees and with external contacts.

Skills

Supervisory experience

Data analysis

Written communication

Oral communication

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Date: Sep 8, 2026

Location: EDINBURG, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title

Regional Business Services Manager

Job Title

Manager III

Agency

Health & Human Services Comm

Department

Region 11 Administration

Posting Number

21146

Closing Date

03/09/2027

Posting Audience

Internal and External

Occupational Category

Business and Financial Operations

Salary Range

$5,425.33 - $7,155.75

Pay Frequency

Monthly

Salary Group

TEXAS-B-24

Shift

Day

Additional Shift

Days (First)

Telework

Not Eligible for Telework

Travel

Up to 30%

Regular/Temporary

Regular

Full Time/Part Time

Full time

FLSA Exempt/Non-Exempt

Exempt

Job Location City

EDINBURG

Job Location Address

2520 S VETERANS BLVD

MOS Codes

0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX

611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Job Description

Under the general supervision of the Regional Director for Administrative Services, administers and directs Business Services programs for a geographic area designated by HHSC. Employs appropriate organizational and management skills to conduct policies, procedures, and standards. Accountable for the quality of management employed in accomplishing work objectives. Performs moderately complex managerial work providing direction and guidance in strategic operations and planning. Plans, assigns, and supervises the work of others. Manages all aspects of Business Services, including facility acquisition, facility management and operations, warehouse operations, asset management, administrative contract management, the development of service level agreements and the management of the region's Safety and Incident Management Program. Develops and maintains good working relationships with internal leaders, community leaders, advisory groups, and elected officials including county judges and state legislators. Represents Regional Administrative Services (RAS) on committees and workgroups and at agency and community meetings.

Essential Job Functions

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Manages activities of staff in Business Services; develops and implements techniques for evaluating RAS activities; provides technical guidance in all aspects of the RAS program area to ensure efficient use of resources and quality of services. (35%)
• Manages personnel functions; coordinates and implements recruiting, interviewing, hiring, leave approval and time records; develops and approves schedules, priorities, and standard for achieving goals; plans, assigns, and supervises the work of Business Services staff. (20%)
• Leads the development and implementation of guidelines, procedures and regulations impacting the customer service delivery system in coordination with other RAS components and monitors compliance with agency policies and procedures. (20%)
• Oversees the preparation of management and productivity reports, internal audits, special reviews, research studies, forecasts, and modeling exercises to improve services and to exchange, or verify information, answer inquiries, address issues, or resolve problems with customers. (10%)
• Develops and maintains current and core knowledge of all HHS agencies in assigned area by reviewing agency literature, attending regional management meetings, and participating on agency workgroups. (10%)
• Represents RAS at meetings, conferences, committees and on workgroups. (5%)

Initial Screening Criteria

High School diploma or GED is required. Experience using computers, including Microsoft Office Suite. Experience establishing goals and objectives; gathering, analyzing, and presenting statistical data; and producing statistical reports. Experience performing supervisory or managerial work, developing guidelines, procedures, and rules, and monitoring compliance with policies and procedures. Experience managing multiple projects.

Registrations, Licensure Requirements Or Certifications

Valid Class C Texas Driver's License.

Knowledge Skills Abilities

• Considerable knowledge of local, state, and federal laws and regulations relevant to business services, facility operations and contract management.
• General knowledge of the programs of the Texas Health and Human Services agencies.
• Knowledge of the principles of effective management, to include organizing, coordinating, planning, scheduling, and implementing initiatives.
• Skill in both written and oral communications.
• Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
• Ability to establish program goals and objectives.
• Ability to manage multiple tasks requiring flexibility in work prioritization.
• Ability to identify problems, develops and evaluates policies and procedures, and implements effective solutions.
• Ability to develop clear and concise reports.
• Ability to plan, assigns, and effectively supervises the work of others.
• Ability to exercise sound judgment and make independent decisions in accordance with established policies and procedures.
• Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.
• Ability to travel locally and across the state which may include overnight stays.
• Ability to work outside normal business hours as required.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.