Regional Business Office Manager

Dove Healthcare; Norma (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible health insurance options

Life insurance options

Dental and vision options

401k with company match

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Dove Healthcare is seeking a Regional Business Office Manager to enhance business office operations across various healthcare facilities. This role emphasizes leadership, along with ensuring financial accuracy and compliance.

The ideal candidate will lead business office teams, handle Medicaid and Medicare processes, and implement strategies for financial accountability. The position focuses on fostering a collaborative environment, ensuring success through strong team dynamics and effective

Qualifications

• 5+ years of experience in business office management or financial operations preferred.
• Ability to travel to facilities within region.

Responsibilities

• Provide regional leadership and support to business office teams.
• Coach, train, and mentor Business Office Managers and staff.
• Promote consistent processes and financial accountability.
• Support resident financial accounts and billing operations.
• Help resolve billing and reimbursement issues.

Skills

Detail-oriented

Organized

Effective communication

Problem solving

Customer-focused

Team player

Financial information handling

Education

High school diploma or equivalent

Tools

Common computer programs

Job description

Regional Business Office Manager

Lead. Support. Improve. Make an Impact Across Healthcare.

Dove Healthcare is looking for a Regional Business Office Manager to bring leadership, expertise, and consistency to business office operations across multiple healthcare facilities.

If you're a detail-oriented business office professional who enjoys solving problems, coaching others, improving processes, and making a difference, this could be the opportunity for you.

As our Regional Business Office Manager, you'll serve as a trusted resource to facility leaders and business office teams-helping ensure financial and billing operations are accurate, timely, compliant, and customer-focused.

Why This Role Matters

Behind every successful healthcare facility is a strong business office. In this role, you'll help teams navigate the complexities of Medicaid, Medicare, insurance, resident accounts, accounts receivable, trust accounts, billing, appeals, audits, and reimbursement.

You won't just manage numbers-you'll support people, solve challenges, strengthen processes, and help facilities succeed.

What You'll Do

• Provide regional leadership, oversight, and hands-on support to business office teams across assigned facilities.
• Coach, train, and mentor Business Office Managers and staff.
• Promote consistent processes, best practices, and financial accountability throughout the region.
• Review accounts receivable and aging reports and help develop effective collection strategies.
• Provide guidance on Medicaid applications and renewals, Medicare, insurance verification, authorizations, and levels of care.
• Support resident accounts, trust accounts, deposits, statements, adjustments, refunds, and account questions.
• Help resolve billing, reimbursement, payer issues, and account discrepancies.
• Support facilities with appeals and audits, ensuring accurate documentation and timely responses.
• Monitor compliance with regulatory, payer, and company requirements.
• Keep facility teams informed of regulatory, payer, and process changes.
• Identify trends, solve problems, and recommend opportunities for process improvement.
• Collaborate with administrators, clinical teams, medical records, finance, and other departments.
• Step in with hands-on assistance or temporary coverage when facility business office needs arise.
• Protect the confidentiality of resident financial and personal information.
• Perform additional duties as assigned.

We're looking for someone who is:

• Detail-oriented and highly organized
• Comfortable working with numbers, data, and financial information
• An effective communicator and problem solver
• Confident providing training, coaching, and guidance
• Customer-service focused
• Proficient with computers, data entry, and common computer programs
• Able to read, write, and communicate effectively in English
• A team player
• Has the ability to travel to facilities within region.
• A high school diploma or equivalentis required.

Our Culture

At Dove Healthcare, we believe in creating a friendly, warm, and respectful environment for our residents, families, visitors, and team members. Our culture is built on four core values:

Trust | Respect | Communication | Teamwork

We are an equal opportunity employer and provide employment and advancement opportunities without discrimination as prohibited by applicable law.

As part of the Dove Healthcare team, all employees enjoy competitive pay, career growth opportunities!

Employees enjoy comprehensive benefits packaging, including:

• Flexible health insurance options – choose your own health insurance (full-time only)
• Life insurance options (full-time only)
• Dental, vision, and supplemental insurance options (full and part-time benefit eligible)
• Health savings account (HSA) WITH employer contribution (full-time only)
• Medical and dependent care flexible spending accounts (full-time only)
• 401k retirement plan with company match (full and part-time benefit eligible)

Your benefits that start on the date of hire:

• Paid time off accrual and bereavement pay
• Childcare with up to 20% off and tuition reimbursement
• Health club, weight loss, or gym membership reimbursement up to 50%!
• Employee assistance and referral bonus program
• Career development, continuing education, and advancement opportunities
• Employee referral bonus up to $2,000!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Veteran status.

Join Dove Healthcare today!