Regional Branch Director

Lowe's; United States; Remote; USD 113,000 - 189,000; Full time

Job summary

Lowe's is seeking a Director of Regional Operations responsible for overseeing branch performance in sales and service. The role involves coaching leadership teams, driving operational excellence, and implementing long-term business strategies. Candidates should have a strong background in retail operations and leadership development.

Qualifications

• 7+ years of experience developing operations initiatives.
• 5+ years in retail, warehouse management, or MRO.

Responsibilities

• Drive execution of corporate and regional programs to boost sales and service.
• Develop Branch Managers into high-performing leaders.
• Ensure branches meet or exceed service expectations.

Skills

Leadership development

Operational excellence

Sales performance

Education

High school diploma or equivalent

Bachelor's degree in a related field

Job description

The primary purpose of this role is to have ultimate responsibility for overall branch performance within the assigned Region, focusing on sales, customer service, associate engagement, operational excellence, safety, leadership development, and P&L management. This leader is expected to drive branch performance by approaching the business strategically, studying issues and opportunities within local markets, and developing/implementing long-range plans that drive business objectives.

The Director, Regional Operations will coach and develop leadership talent within the Region and lead people through change. This leader must empower Branch leadership to operate autonomously and ensure all branches are always sales and service ready, with all corporate programs effectively implemented.

Essential Functions:

1. Partner with leadership to review Regional strategies and execute them across branches, ensuring General Managers understand their impact and responsibilities.
2. Drive execution of corporate and regional programs to boost sales and service; hold management accountable for sales goals and motivate them to achieve results independently.
3. Ensure branches meet or exceed service expectations, utilizing available initiatives and technologies to differentiate service.
4. Establish and communicate key Regional priorities aligning with overall strategy.
5. Visit branches regularly to verify standards are maintained and take swift action when standards fall short.
6. Review staffing, payroll, and expense reports; take corrective actions and seek efficiencies in staffing and expenses; collaborate with Regional Staff to implement operational programs.
7. Develop Branch Managers into autonomous, high-performing leaders; foster leadership development and attract diverse talent to enhance sales and profitability.

Requirements:

• High school diploma or equivalent
• 7+ years of experience developing and implementing operations initiatives
• 5+ years in retail, warehouse management, or MRO

Preferences:

• Bachelor's degree in a related field
• 5+ years leading large-scale operations initiatives
• Lean Six Sigma Green Belt

Pay Range: $113,000.00 - $188,700.00 annually. Starting pay may vary based on factors such as location, education, and experience. For benefits information, visit our benefits page.

Lowe's remote associates cannot reside in Alaska, California, or Hawaii, depending on employment type.

Lowe’s is an equal opportunity employer, considering all applicants regardless of protected categories. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including fair chance ordinances.

Lowe’s recognizes that conviction records may impact roles involving access to company property, assets, information, and compliance tasks. In Massachusetts, it is unlawful to require lie detector tests for employment.