Regional Banker/Teller Birmingham South

PNC Investments; Birmingham (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Regional Banker/Teller to enhance customer experiences and drive proactive sales in Birmingham. As a full-time member of the Regional Resource Team, you will engage customers through teller transactions and product offerings, while fostering loyalty and financial wellbeing. This role emphasizes collaboration and effective communication to create a differentiated customer experience. Join a company that values its employees and promotes an inclusive culture, offering comprehensive benefits and opportunities for professional growth.

Benefits

Health Coverage

Retirement Plans

Paid Time Off

Wellness Programs

Qualifications

• 1+ years of related experience in banking or customer service.
• Strong skills in proactive sales and customer engagement.

Responsibilities

• Manage customer experience and drive loyalty through proactive sales.
• Engage with customers to identify financial needs and position solutions.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Proactive Sales

Leveraging Technology

Education

High School Diploma or Equivalent

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products, and developing referral opportunities. You will be part of the Regional Resource Team, based in Homewood, to support multiple branches in PNC's Birmingham South Retail Market.

Job Responsibilities

• Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty while increasing share of wallet. Participate in proactive sales and service activities and identify referral opportunities. Collaborate with ecosystem partners to grow customer’s share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions and leverage partnerships to expand relationships.
• Create customer loyalty and grow share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving loyalty.
• Manage risk by adhering to policies and procedures, demonstrating sound judgment, and ensuring efficient and accurate branch operations.

Qualifications & Skills

Successful candidates should demonstrate relevant knowledge, skills, and experience. Preferred skills include accountability, banking, client loyalty, customer experience, proactive sales, and leveraging technology. Competencies include banking products, digital awareness, effective communication, managing priorities, problem-solving, prospecting, and understanding customer needs. Typically, 1+ years of related experience is required; a high school diploma or equivalent is sufficient, with no specific certifications needed.

Benefits & Additional Information

PNC offers comprehensive benefits, including health coverage, retirement plans, paid time off, and wellness programs. For accommodations during the application process, contact [e-mail] or call 877-968-7762. PNC is an equal opportunity employer committed to diversity and inclusion. For more details, visit Your PNC Total Rewards.