Regional Banker/Teller

PNC Investments; North Huntingdon Township (Westmoreland County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Regional Banker/Teller to enhance customer experiences and drive sales in a dynamic retail banking environment. This role involves engaging with customers, offering tailored banking solutions, and promoting loyalty through exceptional service. Join a team that values collaboration and inclusivity, where your contributions will directly impact customer satisfaction and business success. If you are passionate about banking and customer service, this opportunity is perfect for you.

Benefits

Health Coverage

Life Insurance

Disability Protection

401(k) Matching

Paid Time Off

Qualifications

• 1+ years of related experience in banking or customer service.
• Demonstrated skills in proactive sales and client loyalty.

Responsibilities

• Manage customer experience and identify opportunities for loyalty.
• Drive proactive sales conversations through various interactions.

Skills

Accountability

Banking

Client Loyalty

Customer Service

Proactive Sales

Leveraging Technology

Education

High School Diploma or Equivalent

Tools

Banking Products

Digital Tools

Job description

Join to apply for the Regional Banker/Teller role at PNC Investments

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Join to apply for the Regional Banker/Teller role at PNC Investments

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities. You will be part of the Regional Resource Team, based in North Huntingdon, PA, to support multiple branches in PNC's Westmoreland Retail Market.

Job Responsibilities

1. Manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. Participate in proactive sales and service activities, and identify referral opportunities. Collaborate with ecosystem partners to grow customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
2. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions and leverage ecosystem partnerships for relationship growth.
3. Create customer loyalty and grow share of wallet through a differentiated customer experience. Conduct lobby engagement activities to connect with customers and introduce PNC products that meet their needs. Educate customers on managing financial transactions using technology, tools, and resources.
4. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, enhancing loyalty.
5. Manage risk by adhering to all policies and procedures, demonstrating sound judgment, and avoiding loss. Ensure teller and branch operations, including maintenance transactions, are completed efficiently and accurately.

Core Values and Expectations

• Customer Focused - Prioritize customer needs and satisfaction in all business decisions, creating customized solutions.
• Managing Risk - Effectively assess and manage risks to support PNC's Enterprise Risk Management Framework.

For more information, watch this video about our team and culture.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience. Key skills include accountability, banking, client loyalty, customer service, proactive sales, and leveraging technology.

Preferred Skills

• Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

• Banking Products, Digital Awareness, Effective Communication, Managing Multiple Priorities, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work Experience

Typically requires 1+ years of related experience. A high school diploma or equivalent is sufficient; a degree is not required.

Education

No Degree required

Certifications and Licenses

No specific certifications or licenses required, but background checks will be conducted per regulations.

Benefits

PNC offers comprehensive benefits including health coverage, life insurance, disability protection, 401(k) matching, paid time off, and more. For details, visit Your PNC Total Rewards.

Additional Information

Applicants requiring accommodations can contact us via email or phone as specified. PNC is an equal opportunity employer, fostering an inclusive and accessible workplace.