Regional Banker/Teller

PNC Investments; Chicago (IL); On-site; USD 42,000 - 57,000; Full time

Job summary

An established industry player is seeking a Regional Banker/Teller to join their dynamic team in Chicago. This full-time position offers the chance to engage in proactive sales and customer service activities while supporting multiple branches. You'll be instrumental in enhancing customer loyalty and driving revenue through effective banking solutions. Ideal candidates will have a strong focus on customer satisfaction and the ability to identify opportunities for financial improvement. If you are passionate about helping customers and thrive in a collaborative environment, this role is perfect for you.

Benefits

Medical Coverage

Dental Insurance

401(k) with Match

Paid Time Off

Educational Assistance

Wellness Program

Life Insurance

Short and Long-term Disability

Parental Leave

Employee Discounts

Qualifications

• 1+ years of related experience in banking or customer service.
• Ability to engage in proactive sales and customer service activities.

Responsibilities

• Manage customer experience and identify opportunities for financial wellbeing.
• Drive proactive sales conversations through various customer interactions.

Skills

Customer Service

Proactive Sales

Banking Products

Client Loyalty

Identifying Opportunities

Education

High School Diploma or GED

Job description

Join to apply for the Regional Banker/Teller role at PNC Investments

3 days ago Be among the first 25 applicants

Join to apply for the Regional Banker/Teller role at PNC Investments

Get AI-powered advice on this job and more exclusive features.

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities. You will be part of the Regional Resource Team, based in Chicago, IL, to support multiple branches in PNC's Loop Retail Market. Bilingual Spanish Preferred.

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities. You will be part of the Regional Resource Team, based in Chicago, IL, to support multiple branches in PNC's Loop Retail Market. Bilingual Spanish Preferred.

Job Description

• Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  
  

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• To learn more about this and other opportunities on our team Watch this video.
  
  

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Pay Transparency

Base Salary: $42,120.00 – $57,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 02/13/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

Referrals increase your chances of interviewing at PNC Investments by 2x

Get notified about new Banker jobs in Chicago, IL.

Chicago, IL $41,715.00-$67,000.00 5 days ago

Chicago, IL $130,000.00-$150,000.00 2 weeks ago

Mid-Cap Investment Banking - Chicago/Midwest - Vice President

Financial Center Manager - Downtown Chicago area

Chicago, IL $44,300.00-$83,700.00 2 weeks ago

Part Time Universal Banker (20 hours) - Kenwood branch

Chicago, IL $96,000.00-$193,200.00 2 months ago

Relationship Banker - Milwaukee Avenue Branch - Chicago IL

Relationship Banker - (Magnificent Mile) Chicago, IL

Relationship Banker - Chicago Central West Market - Gold Coast - IL

Chicago, IL $141,000.00-$190,000.00 1 week ago

Relationship Banker - Chicago Central West Market -Chicago, IL

Business Banking Relationship Manager - Near West Side

Chicago, IL $65,000.00-$92,000.00 1 week ago

Business Banking Relationship Manager - Rogers Park

Chicago, IL $65,000.00-$92,000.00 1 week ago

Client Relationship Consultant 1-4 (Banker) - Chicago East District

Branch Manager - Irving Park/Narragansett

Citi Commercial Bank - Mid-Corp Relationship Manager, VP - Healthcare

Private Client Banker - Chicago Central West Market - Gold Coast - IL

Senior Private Banker (VP, Lending) – Wintrust Private Client

Chicago, IL $110,000.00-$140,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.