Regional Banker: Drive Customer Growth & Loyalty

PNC; Springfield (IL); On-site; USD 33,750 - 56,250; Full time

Benefits offered by this job

Health benefits

401k match

Paid time off

Job summary

PNC in Springfield, IL is seeking a Regional Banker/Teller to deliver an exceptional customer experience while expanding the bank's share of wallet. The role requires engaging customers, presenting PNC solutions, and leveraging technology to enhance financial wellbeing.

The position emphasizes proactive sales, risk-aware operations, and collaboration with ecosystem partners. A background in banking and customer service with a focus on accuracy and compliance is preferred.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Springfield, IL is seeking a Regional Banker/Teller to deliver an exceptional customer experience while expanding the bank's share of wallet. The role requires engaging customers, presenting PNC solutions, and leveraging technology to enhance financial wellbeing.

The position emphasizes proactive sales, risk-aware operations, and collaboration with ecosystem partners. A background in banking and customer service with a focus on accuracy and compliance is preferred.