Regional Area Experience Leader — Multi-Office

H&R Block; McAllen (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-work balance support

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, driving a consistent, high-quality client experience while coaching Tax Professionals and Client Service Professionals. You will balance strategic oversight with in-office presence, guiding staffing, compliance, and performance across locations.

Responsibilities include owning revenue and operational performance, monitoring metrics, and enabling continuous improvement in client acquisition and retention,

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven ability to drive business results while managing day-to-day operations across multiple locations.
• Experience managing facilities, staffing, and compliance.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Own office readiness and day-to-day operations across offices, including staffing, facilities, compliance, and SOPs.

Skills

Leadership

Client-centric

People coaching

Operations management

Forecasting & metrics

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, driving a consistent, high-quality client experience while coaching Tax Professionals and Client Service Professionals. You will balance strategic oversight with in-office presence, guiding staffing, compliance, and performance across locations.

Responsibilities include owning revenue and operational performance, monitoring metrics, and enabling continuous improvement in client acquisition and retention,