Regional Applications Manager

Carl Zeiss Industrial Quality Solutions, LLC; Wixom (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

Carl Zeiss Industrial Quality Solutions, LLC in Wixom, MI seeks a Regional Applications Manager to lead a service center, coordinate contract inspection, programming, and training services, and drive profitable growth. You’ll manage equipment, safety, and process improvements while delivering high customer satisfaction and on-time project execution.

The role requires extensive metrology lab experience, engineering fundamentals, and strong problem-solving with ZEISS tools.

Qualifications

• 5-10 years of manager experience with direct reports.
• 7-10 years of hands-on metrology lab experience.
• A four-year degree in engineering, math, or physics is preferred.
• Ability to read engineering drawings for dimensional control requirements.
• Ability to operate a ZEISS coordinate measuring machine, including programming using ZEISS application software; set up and staging of work pieces; accuracy and repeatability verification; and related activities.
• Strong computer skills and affinity for computer-aided data analysis products.
• Strong problem-solving skills with the ability to learn independently and find solutions to customer problems.

Responsibilities

• Develop and execute a strategic plan to rapidly grow the contract inspection business at the center.
• Drive productivity and utilization through innovative process improvements.
• Maintain network-based master schedule for resources and equipment.
• Prepare technical content for proposals and cost inputs to support quotes.
• Review jobs with customers and ensure checklist requirements are captured.
• Coordinate lab engineers and technicians to ensure on-time delivery and customer satisfaction.
• Schedule and attend meetings to review progress and business results with customers.
• Maintain knowledge of measurement equipment and coordinate repairs, calibrations, and safety practices.
• Ensure site compliance with ZEISS Quality Management System and audits.
• Maintain budgeted vs actual costs and identify opportunities to improve productivity and responsiveness.

Skills

Metrology lab experience

Leadership

Problem solving

Strong computer skills

Data analysis

Read engineering drawings

CMM operation / programming

Independently learn

Education

Four-year degree in engineering, math, or physics

Tools

ZEISS application software

CMM programming

Job description

About Us: How many companies can say they’ve been in business for over 180 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team.

Location/Region: This position is located in Wixom, MI onsite.

What’s the role? The Regional Applications Manager has primary responsibility for the safe, efficient, and profitable operation of a ZMS group. The Manager is responsible for coordinating activities related to customer contracted inspection services, programming services, and training services assigned to the center. Equipment and personnel availability, response time, and customer satisfaction are key success criteria for each service center. This position may require flexibility to work different shifts and weekends to meet customer demands. The role requires an entrepreneurial orientation and the ability to rapidly innovate service products and processes to drive revenue growth and productivity.

Sound Interesting? Here’s what you’ll do:

Business Growth & Service Center Leadership

• Work closely with the sales & operations to develop and execute a strategic plan to rapidly grow the contract inspection business at the respective center.
• Drive positive developments in productivity and utilization by creating and applying innovative process improvements.
• Ensure utilization of ZEISS productivity tools such as quick-change tooling and fixturing, offline programming, MCC, and PiWeb.
• Maintain a network-based master schedule for resources and equipment.

Customer Project Execution

• Prepare technical content for proposals, including cost inputs, to support timely quote delivery.
• Review jobs with customers prior to job start and ensure checklist requirements are appropriately captured.
• Work side-by-side with metrology services personnel as necessary to ensure on-time delivery and customer satisfaction.
• Assist Lab Engineers and Technicians as necessary to ensure jobs are completed on time, including creating and/or executing CALYPSO measurement plans when needed.
• Schedule and/or attend meetings to review job progress and ensure customer satisfaction.
• Review project results with customers in person or via web meetings as needed.

Lab Operations, Quality & Compliance

• Maintain thorough operational knowledge of each piece of measurement equipment in the lab.
• Coordinate service repairs, maintenance, and calibrations for lab equipment used for the business.
• Ensure the network-based customer job file is organized and complete, including CAD files, drawings, quote, PO, job checklist, and meeting minutes.
• Maintain an organized and safe working environment, especially as it relates to radiation safety.
• Ensure the site meets ZEISS Quality Management System guidelines and is prepared for audits.

Financial & Process Management

• Maintain a record of budgeted costs versus actual costs on a per-project basis.
• Identify opportunities to improve productivity, utilization, cost performance, and customer responsiveness.

Other Duties Perform other duties as required.

Do you qualify?

• 5-10 years of manager experience with direct reports.
• 7-10 years of hands-on metrology lab experience.
• A four-year degree in engineering, math, or physics is preferred.
• Ability to read engineering drawings for dimensional control requirements.
• Ability to operate a ZEISS coordinate measuring machine, including programming using ZEISS application software; set up and staging of work pieces; accuracy and repeatability verification; and related activities.
• Strong computer skills and affinity for computer-aided data analysis products.
• Strong problem-solving skills with the ability to learn independently and find solutions to customer problems.

Benefits

• Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on!

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Keywords: CMM, Metrology, software, hardware, #lovetravel, GD&T, troubleshoot.

Your ZEISS Recruiting Team: Holly Greenwood-Mosher

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.