Regional Aftersales Manager

CNH Industrial Global Careers; West Columbia (SC); Remote; USD 113,000 - 151,000; Full time

Job summary

A global agricultural company is seeking a Regional Aftersales Manager to oversee aftersales operations and enhance parts and service capabilities. The role involves leading a team, developing dealer relationships, and executing sales strategies to drive parts sales and customer satisfaction. Candidates should have significant experience in sales and aftersales management, preferably within the agricultural industry, and be strategically minded with strong leadership skills.

Benefits

Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Employee Assistance Programs

Qualifications

• 5+ years of experience in sales, project management, or business development in agricultural equipment.
• Proven experience in aftersales management.
• Strong leadership abilities.

Responsibilities

• Lead a team of Field Aftersales Managers to maximize customer service.
• Develop dealer capabilities and training programs.
• Foster strong relationships with dealers to drive satisfaction.

Skills

Leadership

Customer service

Analytical skills

Sales techniques

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Region Aftersales Manager (RAM) – Field Service and Parts will work to drive improvement of the Focused 5 areas: Customer First – Quality – Delivery – Safety – Profit by developing the 5 cultural beliefs of Customer First, Grow Together, One Team, Make It Simple, and Be the Best within their team. With that as the foundation they will support both dealers and customers within their assigned regions by giving leadership and guidance to a team of Field Aftersales Managers (FAM’s), and coordinating with other departments within CNH as needed. The Regional Aftersales Manager will oversee our aftersales operations within a designated region. The successful candidate will lead a team of Field Aftersales Managers, with a primary focus on enhancing parts and service dealer capability and driving parts sales. This role requires a strategic mindset, strong leadership skills, and a passion for delivering exceptional customer service in the agricultural industry. In this role, you will provide aftersales parts and service support to assist Case IH/New Holland Agriculture dealers in maximizing the profitability of their dealerships and the company within their assigned region. The ideal candidate will be centrally located within the territory.

The Regional Aftersales Manager will work collaboratively and cross-functionally with the regional field team and other departments to drive parts and service capability within the CNH Dealer network.

Key Responsibilities

• Delivering the Focused 5 Key Results and develop the 5 cultural beliefs within their teams.
• Leadership and Team Management:
  • Lead, mentor, and develop a team of Field Aftersales Managers to ensure alignment with company objectives and performance targets.
  • Provide guidance, support, and training to enhance team capabilities in parts and service dealer management, customer service, and sales techniques.
  • Lead the FAM team to maximize dealers’ ability to service customers equipment to maximize uptime and minimize product breakdowns.
• Dealer Capability Development:
  • Collaborate with dealers to assess their parts and service capabilities and identify areas for improvement.
  • Develop and implement strategies to enhance dealer technical proficiency, customer service standards, parts and service standards utilizing defined programs, and overall aftersales performance.
  • Conduct regular dealer visits to provide guidance, monitor progress, and address any issues or concerns.
  • Manage business relationships with the various CNH dealer support functions (Training, Warranty, Special Tools, Customer Relations and Technical Support). Provide dealer feedback to the dealer support function and drive improvements in systems or support to the dealer network.
• Parts Sales and Inventory Management:
  • Develop and execute sales plans to achieve parts sales targets within the region.
  • Analyze market trends, customer needs, and competitor activities to identify opportunities for parts sales growth.
  • Work closely with dealers to optimize parts inventory management, ensuring adequate stock levels and timely availability of parts to customers.
• Customer Relationship Management:
  • Foster strong relationships with key customers, dealers, and stakeholders to drive customer satisfaction and loyalty.
  • Address customer inquiries, complaints, and service issues in a prompt and effective manner, ensuring resolution and customer retention.
  • Resolving customer and dealer product concerns as escalated by FAM’s while identifying problems through field reports to improve customer satisfaction, uptime, and productivity -- ultimately increasing dealer service profits and reducing company warranty expense.
  • Develop and deploy training programs and awareness initiatives that improve customer satisfaction scores.
• Reporting and Analysis:
  • Prepare regular reports and performance metrics to track aftersales activities, sales performance, and key initiatives.
  • Analyze data and market insights to identify trends, opportunities, and areas for improvement, providing recommendations for action.
  • Manages operating budget, customer satisfaction budget accounts, and monitors warranty spending rates
  • Supports and implements communication lines for direct customer contact with company through the use of online tools.
• This is position is remote

Experience Required

• Bachelor\'s Degree with 5+ years of experience in sales, project management, or business development role for equipment or managing parts and service department
• Proven experience in aftersales management, preferably in the agricultural equipment industry.
• Knowledge of industry practices for agricultural and/or construction equipment

Preferred Qualifications

• Strong knowledge of all products in region
• Strong leadership abilities with a track record of successfully managing teams and driving results.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to develop and execute effective sales and dealer development strategies.
• Experience in an aftersales support role; Previous experience managing people; Strong knowledge of Microsoft Office; Excellent verbal and written communication skills with problem solving capabilities
• Analytical mindset with proficiency in data analysis and reporting tools.
• Willingness to travel within the assigned region as needed.

Pay Transparency

The annual salary for this role is USD$113,000.00 - $151,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fosteringa culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

Click here to learn more about our benefits offerings! (US only)

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at [e-mail].