Regional Admin Assistant - Orlando

Massey Services; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Massey Services, Inc. is seeking a Regional Administrative Assistant based in Orlando. The role focuses on professional communications, scheduling, and coordination across regional managers and service centers.

You will manage mail, prepare correspondence, arrange meetings and travel, and assist Human Resources with records and interviews as needed. Ideal candidates will have strong computer skills (Word, Excel, PowerPoint), outstanding written and verbal communication, and prior customer

Qualifications

• Requires a high school diploma; college degree preferred in business or related field.
• Excellent oral and written communication skills.
• Extensive experience in customer service and public interaction.
• Supervisory experience is a plus.
• Flexibility with assignments and hours including potential overnight travel.

Responsibilities

• Maintain a professional image in appearance and work area.
• Answer calls for Regional/Division Managers and route messages or information.
• Sort, open and respond to mail for managers; handle outgoing mail daily.
• Prepare correspondence and manage managers' communications.
• Maintain managers' schedules and provide access as needed.
• Attend meetings and take notes; follow up on requests.
• Serve as liaison among service centers, Corporate Office, and executives.
• Arrange regional meetings, travel, and logistics; handle venue, food, and setup.

Skills

Communication

Customer Service

Supervisory Experience

Time Management

Education

High School Diploma

College degree in business

Tools

Word

Excel

PowerPoint

Job description

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape & Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Regional Administrative Assistant

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape & Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Job Functions and Duties

• Maintain a professional image in both appearance and work area.
• Answer all phone calls for Regional/Division Managers and respond to caller's request by researching information and responding, taking messages, or routing calls. Ensure messages are delivered in a timely and accurate fashion.
• Receive all incoming mail for Regional/Division Managers. Sort, open and respond accordingly. Ensure outgoing mail is processed daily.
• Compose all correspondence for Regional/Division Managers. This could include correspondence with customers or team members, interoffice memorandum, or others.
• Maintain schedule for Regional/Division Managers and ensure immediate access to them at all times.
• Attend meetings and take notes on behalf of Regional/Division Managers. Follow-up as necessary to all relevant concerns, issues, or requests for information, reports, or data, following each meeting.
• Act as liaison between Service Centers, Corporate Office, Regional/Division Managers and Executive Office. Ensure lines of communication are open and all appropriate information is communicated accurately and professionally.
• Make all arrangements for regional meetings and handle the set-up and clean-up of regional functions. This includes everything from hotel accommodations, reservation of corporate training room space, ordering of food, pick-up of food or groceries, arrangement of items, refreshing items during meetings, and clean-up after meetings. (Meetings may take place early mornings, during the day, late afternoons, or even on the weekends.)
• Travel with Regional/Division Manager to attend meetings or assist with service center issues.
• Handle all customer inquiries and complaints immediately and keep Regional/Division Managers informed. Research customer information for Customer Care Department, upon request.
• Work with Human Resources to ensure ESF's for appropriate service centers are properly completed and submitted on a timely basis. Assist Human Resources with gathering appropriate information and documentation for personnel files.
• Arrange interviews for Regional/Division Managers and ensure compliance with pre-employment program and system. Test applicants when necessary.
• Gather daily, weekly and monthly operational reports. Compile weekly Sales Recap Reports based on sales information submitted from individual service centers every Friday.
• Assist with preparing budgets each trimester. Work will include worksheets, as well as P&L's data collection, compilation, printing and distribution following final Executive approval.
• Attend technical training classes whenever possible to stay abreast of all technical information and changes.
• Perform all other duties as assigned.

Benefits package includes: Medical, Dental, Vision, Company Paid Life Insurance, 401(k) with company match, Short & Long Term Disability, Paid vacations & sick time, Tuition Reimbursement Program, and many more.

Experience, Education and Skills Required

• High school diploma or equivalent required. College degree in business related field strongly preferred. Must possess computer expertise in Word, Excel and Power Point (minimum, other program knowledge helpful).
• Must possess exceptional oral and written communication skills, plus ability to compose professional letters.
• Extensive experience interacting with the public or in a customer service role required.
• Supervisory experience preferred.
• Must be flexible with regard to assignments and work hours (overnight out-of-town work may be required).
• Ability to create programs for field operations required.
• Ability to analyze numerical data required.
• Shorthand/speed writing preferred.
• Ability to prioritize work an