Regional Account Manager, Medical Stop Loss (MSL) Distribution

Prudential Financial, Inc.; Newark (NJ); On-site; USD 83,000 - 136,000; Full time

Benefits offered by this job

Market-competitive base salary

Yearly bonus potential

Medical, dental, vision, life, and LTD

Job summary

Prudential Financial, Inc. in Newark, NJ is seeking a Regional Account Manager for the Medical Stop Loss Distribution team to provide sales-cycle and administrative support to assigned Regional Sales Directors and MSL.

You will manage RFPs, coordinate with brokers, and assist in enrollment and benefit fair preparations. The role requires 2–3 years in Stop Loss/account management, strong customer service, and excellent communication skills.

Qualifications

• 2–3 years of Stop Loss product and/or account management experience.
• Strong customer service orientation and deadline management.
• Experience with RFP processes and broker relationships.

Responsibilities

• Support and manage the RFP pipeline for Medical Stop Loss opportunities, for new sales and renewals.
• Provide administrative sales support and act as liaison for sales personnel, customers, producers, and home office contacts.
• Coordinate RFP process with GI Sales Executives and brokers, ensure timely responses.
• Organize office duties and onboarding for MSL distribution team as needed.
• Maintain sales and customer records to meet compliance requirements.
• Assist with finalist meetings, enrollment and benefit fair prep; support special projects.

Skills

Stop Loss product

Account management

Customer service

RFP management

Broker relations

Communication skills

Job description

Job Classification: Sales - Sales Group Insurance is an operating unit within the U.S. Businesses Division that primarily focuses on creating, distributing, and administering a complex range of life and disability insurance products for many top Fortune 500 companies. Prudential’s Group Insurance (GI) Distribution organization delivers benefit services and solutions needed to fulfill our purpose of making lives better by solving the financial challenges of our changing world. The group is comprised of early talent, experienced, and executive teams with a keen focus on customer and marketplace centricity. Prudential’s Group Insurance (GI) is seeking a Regional Account Manager for the Medical Stop Loss Distribution team to provide sales-cycle and administrative support to assigned to one or multiple Regional Sales Directors, MSL. The Regional Account Managers are required to command a comprehensive knowledge of the MSL prospect and customer base, RFP pipeline, producer relationships, key contacts, products offered, and must develop a proficiency with relevant Prudential systems and software. The Regional Account Manager will be a key member of the regional MSL Distribution team working closely with the Regional Sales Director, MSL.

Responsibilities

Support and manage the RFP pipeline for the Medical Stop Loss business for both new sales and renewal opportunities, collecting the necessary data required to develop a comprehensive proposal in a timely manner. Provide administrative sales support and serve as a liaison for sales personnel, customers, producers, and home office contacts. Partner with the GI Sales Executives, Account Executives, or Account Managers to manage Request for Proposal (RFP) process including monitoring of RFP inboxes, entering data into internal sales systems, ensuring internal partners adhere to RFP timeline, review responses for completion and distribute proposal responses, and interfacing with brokers on behalf of the Regional Sales Director, MSL and GI sales team. Office management activities including organizing and upkeep of the office, as well as other office duties which include ensuring shared office equipment and supplies are available and in working order. Serve as a resource for new hires and assist with new hire on-boarding for MSL distribution team. Participate in team meetings/trainings and serve as a backup for other team members when required. Document and maintain relevant sales and customer record systems to meet compliance requirements. Support customer activities including finalist meetings, enrollment, and benefit fair preparation; ordering brochures and giveaways. Work on special projects throughout the year. Business Development: Coordinating Marketing, Sales, and Support service for assigned accounts. Possessing an understanding of your assigned customers’ requirements and initiating actions that maintain high levels of customer satisfaction. Proactively partnering with internal contacts to facilitate timely resolution of issues or problems presented by customers and/or brokers. Presenting products, services, and plan design information to meet customer needs. Addressing customer questions and concerns regarding any aspect of our product offering.

Qualifications

• 2-3 years of Stop Loss product and/or account management experience Strong customer service experience and managing deadlines.
• Medical Stop Loss industry, sales administration, broker relations, customer service, RFP pipeline management or equivalent experience.
• Knowledge and understanding of customer service and relationship management concepts preferred.
• A detail-orientated individual with strong analytic, organization and time management skills
• Excellent communication and presentation skills.
• Must be customer focused and resolution oriented. Ability to manage multiple priorities in a timely manner.
• Demonstrated success in servicing multiple small to medium financial/insurance accounts.
• Three (3) plus years of relevant experience.
• Self-motivated with the ability to work independently and provide timely results.
• The ability to develop and grow relationships, while maintaining targeted retention rates.
• Proven ability to successfully partner with consultants, brokerage firms and/or third-party administrators.
• Excellent written/verbal communication and presentation skills.
• Strong organization and time management skills.
• Solid knowledge of group insurance products and services preferred.
• Active Life and Health Insurance license or obtained within 30 days of hire.

What we offer you

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $82,500.00 to $136,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
• To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers.
• Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

To maintain the integrity and security of our hiring process, Prudential may use identity verification technologies. Your consent will be obtained before any verification takes place. If you need an accommodation to complete the application process, please email [e-mail]. If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.

Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America.

Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security.

Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years.

For more information please visit news.prudential.com.

Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.

Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com.

PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—