Regional Account Manager

Securitas USA Northeast Region; Great Falls Crossing (VA); On-site; USD 68,000; Full time

Job summary

A leading security services provider is seeking a Regional Account Manager in Reston, Virginia. This role is crucial for managing security operations, ensuring client satisfaction, and leading a team. The ideal candidate will possess strong management skills, customer service orientation, and relevant experience in the security industry.

Benefits

Medical Insurance

Life Insurance

Dental

Vision

401K

Vacation and Sick Days

Qualifications

• Ensures delivery of high-quality customer service.
• Manages branch operations to achieve profitability.
• Willing to fill in at lower levels when necessary.

Responsibilities

• Manage security operations and client relations.
• Develop Key Performance Indicators (KPI) for performance tracking.
• Supervise Portfolio Managers and resolve client issues.

Skills

Customer Service

Management

Conflict Resolution

Organizational Skills

Effective Communication

Education

Associate's Degree

5 years of experience

Equivalent combination of education and experience

Job description

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Securitas Security Services USA, Inc.

Position Title: Regional Account Manager

Location: Reston, Virginia (VA)

Securitas USA: Your Opportunity to Lead and Create:

At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a tangible impact. We are seeking a Regional Account Manager based out of Reston, Virginia (VA). This is more than a job; This is your opportunity to spearhead change and shape the direction of security services and solutions on a vast scale.

Why Securitas? Making the World a Safer Place

Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place

About Securitas

• Our Values: Integrity, Vigilance and Helpfulness
• Our Team: 340,000+ skilled employees
• Established: Securitas AB (1934) – Helsingborg, Sweden
• Industry: Providing global and specialized services (6 Pillars)
  
  

Job Summary

The Regional Account Manager (RAM) will be responsible for managing guard service functions and security related operations in a geographic region within the client’s North American footprint. The RAM will have direct supervision and resolution capabilities for all Portfolio Managers (PM) assigned to them. The RAM will provide conflict resolution for the client in all instances of scheduling, staffing, billing, training and other client related requirements and needs. The RAM will, at the direction of the client, develop Key Performance Indicators (KPI) and other metrics used to track and enhance performance. The RAM will have operational authority of the Global Account Manager (GAM) to ensure that the client’s expectations and needs are met in a timely and efficient manner as described in the contract. Specifically, situations involving the local Branch Management’s decisions. The RAM will work with the proprietary Regional Security Managers, to ensure that the client’s requirements, needs and essential security functions are met. The RAM should not perform uniformed security functions, except under extraordinary circumstances or in an emergency situation. The Regional Account Managers are contractors and will be sponsored by the Director of Global Physical Security-North America for the client. The Regional Account Managers will report directly to the Global Account Manager

Benefits Offered

Securitas will offer a base salary of $67,808/Annually in addition to a full benefit package that includes:

• Medical Insurance
• Life Insurance
• Dental
• Vision
• 10 Vacation Days Accrued
• 4 Floating Holidays
• 6 Sick Days
• 401K
  
  

Position Qualifications

• Ensures delivery of high-quality customer service
• Helps sustain client and employee retention
• Manages branch operations to achieve profitability
• Willing to fill in at lower levels when necessary while managing high-level responsibilities
• Is organized, self-disciplined, technologically savvy, compliant, and communicates timely and effectively at all levels
  
  

Education/Experience

• At least 18 years of age
• Associate’s Degree and 5 years of experience
• Or 8 years equivalent experience in a security or business management position
• Certain exceptions may be made for candidates with an equivalent combination of education, professional certification and experience in similar functions and positions
  
  

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Our Company Mission

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

• Job Identification 159617
• Job Category Branch Management
• Posting Date 06/03/2025, 02:37 PM
• Job Schedule Full time
• Locations Reston, VA, United States
• Pay Range $67,808 annually

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Security and Investigations

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