Region Relationship Banker 1, Fall River, MA

Santander US; Fall River (MA); On-site; USD 32,000 - 51,000; Full time

Job summary

Santander US, a regional banking employer, seeks a customer-focused representative to support multiple banking centers within the region. You will handle customer needs, process transactions, and explore opportunities to offer appropriate financial products.

The role emphasizes sales, service, and operational excellence with strong collaboration across teams and adherence to policies.

Qualifications

• Responds to customers' needs in an accurate and timely fashion.
• Evaluates client needs and offers appropriate financial products via needs-based conversations.
• Performs routine teller transactions: deposits, withdrawals, check cash, loan payments.
• Aims to achieve/exceed both individual and team goals in sales, service, and operations.
• Maintains compliance with federal/state regulations and bank policies.

Responsibilities

• Assist the team in achieving sales, service, and operations goals for the Region Banking Centers.
• Process customer financial transactions in line with bank guidelines.
• Build and maintain partnerships with banking center teams and business lines.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma or GED

Associates/Bachelor's

Job description

It Starts Here Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

It Starts Here Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make

Webster Bank, a division of Santander Bank, N.A.

This role functions as an individual producer to assist the team in achievement of sales, service, and operation goals for the Region Banking Centers. This position is designed to support multiple banking centers within the region. The role will process all customer-related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication.

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Expected to achieve/exceed both individual and team goals in sales, service, and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Ability to adapt to business needs with scheduling and supporting banking centers within a Region.
• Responsible for building strong relationships with the banking center teams they support, as well as collaborative partnerships with business lines.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• H.S. Diploma or General Education Degree (GED) required
• Advanced degrees (Associates and/or Bachelor's)

Qualifications

• 0-2 years customer service and needs-based banking sales experience preferred
• Self-starter and highly motivated.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.

Certifications

• No Certifications listed for this job.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Minimum

Base Pay Range

$32,250.00 USD

Maximum

$51,000.00 USD

We Value Your Impact

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO