Region Relationship Banker 1, Fall River, MA

Santander Consumer USA Inc.; Fall River (MA); On-site; USD 32,000 - 44,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a customer-focused banking professional to support teller transactions, assess client needs, and offer suitable financial products. You will help achieve branch goals while maintaining compliance and delivering excellent service.

The role emphasizes teamwork, adaptability to scheduling, and building strong partnerships across the banking network to support region-wide operations.

Qualifications

• 0–2 years customer service and needs-based banking sales experience preferred.
• Self-starter with motivation and reliability.
• Working knowledge of products and services.
• Familiar with branch transaction processing systems.
• Strong customer service and teamwork skills.

Responsibilities

• Respond to customers' needs in an accurate and timely fashion.
• Evaluate client needs and offer appropriate financial products and services.
• Perform routine teller transactions (deposits, withdrawals, loan payments).
• Aim to meet or exceed individual and team goals in sales, service, and operations.
• Maintain compliance with federal/state regulations and bank policies.
• Adapt to scheduling and support banking centers within a region.
• Build strong relationships with banking center teams and business lines.

Skills

Customer service

Sales experience

Banking knowledge

Teamwork

Education

HS Diploma/GED

Associate/Bachelor degree

Job description

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Expected to achieve/exceed both individual and team goals in sales, service, and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Ability to adapt to business needs with scheduling and supporting banking centers within a Region.
• Responsible for building strong relationships with the banking center teams they support, as well as collaborative partnerships with business lines.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• H.S. Diploma or General Education Degree (GED) required
• Advanced degrees (Associates and/or Bachelor's)

Qualifications:

• 0-2 years customer service and needs-based banking sales experience preferred
• Self-starter and highly motivated.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$0.00 USD

Maximum:

$0.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.