Region Manager, Carrier Success

Flock Freight; Encinitas (CA); Hybrid; USD 80,000 - 88,000; Full time

Benefits offered by this job

Hybrid Work Model

Medical, Dental & Vision

Job summary

Flock Freight in Encinitas (San Diego area) is seeking a Region Manager to oversee operations and a team of Carrier Success reps. You will drive regional strategy, manage offers, and lead by example to achieve coverage, rates, and performance goals.

You will monitor GP, region metrics, and carrier network growth, and provide coaching to ensure accountability and continuous improvement in a fast-paced freight environment.

Qualifications

• 3-5 years of brokerage experience required.
• Strong industry and market knowledge of regional freight dynamics.
• Proven people leadership skills with coaching and accountability.

Responsibilities

• Lead a team of Carrier Success reps in the region.
• Drive offers and oversight of freight in the region.
• Monitor region metrics and drive necessary adjustments.
• Coach and develop reps, ensuring engagement and accountability.

Skills

Leadership

Communication

Problem solving

Prioritization

Execution

Analytical thinking

Job description

Team/Department Overview

Carrier Success - Reporting directly to the Senior Manager, Carrier Success

Team/Department Overview

Carrier Success - Reporting directly to the Senior Manager, Carrier Success

About The Role

The Region Manager will oversee operations and execution of their region while leading a team of Carrier Success reps, ensuring that team metrics are met and the Carrier Success strategies are executed effectively. This role is pivotal in driving accountability, providing support, and fostering a culture of excellence within the team. The Region Manager will lead by example, offering guidance and coaching to their team members.

Core Responsibilities

Load Board Management / Offer Manager

• Responsible for driving offers and accountability on freight in their assigned region
• Offer Manager action and oversight
• Owning internal communications with customer teams regarding coverage and rates
• Proactively monitoring load board build up to drive the right conversations early

Region Performance

• Monitoring buying, GP, pooling and service metrics for region and understand when to call out necessary adjustments
• Drive strategic carrier network growth both on relation freight to build network density and drive down buying

People Management

• Monitoring performance metrics of team at a rep level, highlighting performance on a weekly cadence
• Performance management and coaching conversations at a rep level on a monthly basis
• Driving engagement and buy in with team to support region performance and carrier strategy initiatives

Qualifications

• 3-5 years of brokerage experience required
• Strong industry and market knowledge, with the ability to understand regional freight dynamics, carrier coverage, and market trends.
• Proven people leadership skills, including coaching, feedback, accountability, and team development.
• Excellent communication and interpersonal skills, with the ability to influence internal and external stakeholders.
• Strong problem-solving and judgment skills, especially in fast-paced, time-sensitive situations.
• Ability to prioritize effectively and manage multiple responsibilities at once while staying organized.
• Operational mindset with a focus on execution, follow-through, and continuous improvement.
• Ability to analyze performance metrics and turn insights into action.
• Comfortable leading by example and driving a culture of accountability and teamwork.

Compensation

The base salary range for this position is $80,000 - $88,000 per year + variable compensation. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to salary, full-time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight.

Life & Benefits Of The Flock

• Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
• Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.

Our Promise To You Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!

We are targeting talent in the San Diego area.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.