Refunds Representative I - Business Office - FT - Days - MSS

Memorial Healthcare; United States; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Veteran’s Preference

Job summary

Memorial Healthcare System is seeking a dedicated Accounts Receivable professional to research, analyze and reconcile credit balances, ensuring accurate refunds and timely postings. This role supports patient financial services and maintains documentation for internal audits.

Responsibilities include handling inquiries, reviewing credit-bearing accounts, and correcting discrepancies. A high school diploma is required; no prior experience necessary, with attention to detail and reliability

Qualifications

• High School Diploma or Equivalent (Required).
• No prior work experience required; strong critical thinking and accuracy expected.
• Typing speed of 35 wpm required.

Responsibilities

• Maintains all refund documentation per internal audit requirements.
• Responds to third party inquiries and resolves credit balance situations.
• Reviews all accounts with credits and requests refunds when necessary.
• Identifies incorrect contractual adjustments on credit-bearing accounts.

Skills

Accountability

Accounts Payable

Invoice Processing

Accuracy

Customer Service

Organization

Adaptability

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary

Researches, analyzes, and reconciles all credit balances.

Responsibilities

• Maintains all refund documentation in accordance with internal audit requirements.
• Responds to third party inquiries and works to resolve circumstances that create credit balances.
• Reviews all accounts on which credit balances exist and determines reason for the credit balance. Requests a refund if necessary.
• Identifies accounts on which contractual adjustments are incorrect.

Competencies

ACCOUNTABILITY, ACCOUNTS PAYABLE - INVOICE PROCESSING, ACCURACY, CUSTOMER SERVICE, ORGANIZATION SKILLS, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements

High School Diploma or Equivalent (Required)

Additional Job Information

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required to type 35 wpm. Required Work Experience: None required.

Working Conditions and Physical Requirements

• Bending and Stooping = 0%
• Climbing = 0%
• Keyboard Entry = 100%
• Kneeling = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 0%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 100%
• Running = 0%
• Sitting = 100%
• Squatting = 0%
• Standing = 80%
• Walking = 80%
• Audible Speech = 100%
• Hearing Acuity = 100%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 80%
• Distinguish Color = 0%
• Seeing - Far = 100%
• Seeing - Near = 100%
• Bio hazardous Waste = 0%
• Biological Hazards - Respiratory = 0%
• Biological Hazards - Skin or Ingestion = 0%
• Blood and/or Bodily Fluids = 0%
• Communicable Diseases and/or Pathogens = 0%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Latex = 0%
• Computer Monitor = 100%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 0%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 0%

Shift

Primarily for office workers - not eligible for shift differential

Disclaimer

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail]