Refund Specialist

ENT and Allergy Associates, LLP; Village of Tarrytown (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company paid long term disability

Flexible spending account

Company paid life insurance

Voluntary life insurance

401k

Pet insurance

Job summary

ENT and Allergy Associates, LLP is seeking a self-motivated, people-friendly Refund Specialist for our Corporate office. The role offers an hourly wage of $20–$21 and involves processing patient refunds, utilizing Refund Manager and Phreesia, and maintaining refund records.

The position requires meticulous attention to detail, ability to multitask, and familiarity with medical terminology. Cross-training in insurance refunds is available and encouraged.

Qualifications

• Previous experience in a medical industry is preferred.
• Knowledge of Phreesia is a plus.
• Knowledge of medical terminology.

Responsibilities

• Prepares patient refunds received by BOS/Payment Posting/Management and Front End for Department Director approval.
• Processes refunds through Refund Manager.
• Processes all patient credit card refunds through Phreesia.
• Reviews patient credit reports monthly for investigation and resolution.
• Maintains and updates the refund spreadsheet for department review.
• Forwards refund checks for signatures (EEO, CFO, COO; 2 signatures for checks > $2500).
• Mails out approved and signed refund checks; ensures all checks are signed.
• Scans and files mailed refunds in ICS.
• Processes credit card terminal payments.
• Checks AR fax server for credit card payments and posts; directs $0 payments to assistant manager.
• Covers areas where a refund specialist may be absent (insurance refunds cross-training).
• Suggests process improvements where applicable.

Skills

Refund processing

Detail oriented

Multitasking

Confidential information handling

Tools

Refund Manager

Phreesia

ICS

Job description

Job Description:

ENT and Allergy Associates, LLP and Hümi is seeking a self-motivated, people-friendly full time Refund Specialist for our Corporate office location.

Hourly: $20 - $21/hr

Essential responsibilities Include but are not limited to the following:

• Prepares patient refunds received by Tasks from BOS team, Payment Posting team, Management and Front End forward to Department Director for approval

• Processes refunds through Refund Manager

• Process all patient credit card refunds through Phreesia

• Works patient credit reports received by Department Manager monthly for investigation and resolution

• Maintaining and updating the refund spreadsheet for other department review

• Forward patient refund checks for all signatures from the EEO, CFO, or COO. (2 signatures for checks over $2500)

• Mailing out all approved and signed refund checks, double check that every check is signed

• Scan and file mailed refunds inICS

• Process credit card terminal payments

• Check the AR fax server for credit card payments and post accordingly, give any wit $0 payments to assistant manager

• Covering areas where a refund specialist may be absent including Insurance Refunds (cross training)

• Suggest improvement in processes when applicable

• Must be very detail oriented and able to multi-task

Personal Attributes

• Must have the ability to maintain confidential information

• Must have the ability to multitask

• Detail orientated

Qualifications

• Previous experience in a medical industry is preferred

• Knowledge of phressia is a plus

• Knowledge of medical terminology

We offer a competitive salary with a comprehensive benefits package including:

• Medical/Dental/Vision insurance
• Company paid long term disability
• Flexible spending account
• Company paid life insurance
• Voluntary life insurance
• 401k
• Pet insurance

The ENT & Allergy Associates Network:

ENT & Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians who practice in over 80 clinical locations throughout New York, New Jersey, Pennsylvania, and Texas. Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, providing the highest level of expertise and care. With a wide range of services including Adult and Pediatric ENT and Allergy, Voice and Swallowing, Advanced Sinus and Skull Base Surgery, Facial Plastics and Reconstructive Surgery, Treatment of Disorders of the Inner Ear and Dizziness, Asthma-related services, Diagnostic Audiology, Hearing Aid Dispensing, Sleep and CT Services, ENTA Is able to meet the needs of patients of all ages. ENTA is also affiliated with some of the most prestigious medical institutions in the world. Each year ENTA physicians are voted ‘Top Doctor’ by Castle Connolly, a true testament to the exceptional care and service they provide to their patients.

HÜMI:

Backed by over 25 years of experience, Hümi (formerly Quality Medical Management Services USA, LLC, or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications. With a seasoned team and a commitment to excellence, Hümi delivers cutting-edge healthcare business management solutions. By implementing best practices at every step, Hümi ensures measurable success for its clients.At its core, Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.