Refrigeration Technical Support Technician

W3Global; Waxahachie (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Life Insurance

401k

Profit-Sharing Plan

Job summary

W3Global in Texas is seeking a skilled HVACR field service technician to join our team. You will answer service questions, diagnose issues, review warranty data, and coordinate field warranty calls with service companies.

The ideal candidate has 5–7 years in refrigeration, strong communication, and MS Office proficiency, with willingness to travel to customer sites and support cross-functional product improvement efforts. Health benefits and 401k are offered.

Qualifications

• 5–7 years of refrigeration industry experience required.
• Licensed HVACR technician is a plus.
• Proven customer service aptitude with strong phone etiquette.
• Excellent verbal and written communication skills.
• Ability to travel to customer locations for field service.

Responsibilities

• Answer technical support calls and resolve installation & start-up questions.
• Investigate and diagnose service problems, making corrective action recommendations.
• Handle, process, and approve warranty claims per company guidelines.
• Coordinate field warranty service calls with authorized refrigeration service companies.
• Review and collect warranty and service data for ongoing analysis.
• Make recommendations for product improvement based on collected data.
• Read blueprints, engineering drawings, and technical documents.
• Participate in cross-functional teams to improve products and processes.

Skills

Customer service aptitude

Verbal communication

Written communication

People management

Time management

Travel to customer locations

MS Office

ERP experience

Tools

MS Office: Outlook

MS Office: Excel

MS Office: Word

MS Office: Access

ERP: M1

ERP: Oracle

ERP: Syteline

Job description

Responsibilities:-

• Answer technical support phone calls and resolve installation & start-up questions
• Investigate and diagnose service problems, making corrective action recommendations
• Handle, process, and approve warranty claims per company guidelines
• Coordinate field warranty service calls with authorized refrigeration service companies
• Review and collect warranty and service data for ongoing analysis
• Make recommendations for product improvement based on collected data
• Read blueprints, engineering drawings, and technical documents
• Participate in cross-functional teams to improve products and processes

Required Skills:-

• 5-7 years of refrigeration industry experience
• Licensed HVACR technician is a plus
• Proven customer service aptitude with strong phone etiquette
• Excellent verbal and written communication skills
• Strong people management and time management skills
• Ability to travel to customer locations to provide field service support
• Proficiency with MS Office: Outlook, Excel, Word, and Access
• ERP experience (M1, Oracle, or Syteline) is a plus

Benefits:-

• Health Insurance
• Dental
• Vision
• Life Insurance
• 401k
• Profit-Sharing Plan