Refractive Surgical Coordinator

Newsom Eye; Gainesville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Newsom Eye is seeking a Refractive Surgical Coordinator to be the primary liaison for patients considering refractive and ophthalmic procedures. You will educate patients, coordinate the surgical process, perform diagnostic testing, and ensure a seamless experience from consultation through postoperative care.

The ideal candidate has excellent communication, compassion, and attention to detail, with experience in ophthalmology and proficiency with medical records in a fast-paced practice.

Qualifications

• High school diploma or GED required, ophthalmic training preferred.
• Completion of an accredited ophthalmic technician program or healthcare education preferred.
• COA, COT, or COMT certification preferred.

Responsibilities

• Educate patients about refractive and ophthalmic procedures.
• Coordinate all aspects of the surgical process and schedules.
• Perform diagnostic testing during pre- and postoperative visits.
• Ensure a seamless patient experience from consultation through follow-up care.
• Collaborate with physicians and the healthcare team to optimize outcomes.

Skills

Patient education

Communication skills

Detail-oriented

Multitasking

Education

High school diploma or GED

Ophthalmic tech program/healthcare education

COA/COT/COMT (preferred)

Job description

Position

Refractive Surgical Coordinator

Job Summary:

The Refractive/Surgical Coordinator serves as the primary liaison for patients considering or undergoing refractive and ophthalmic surgical procedures. This role is responsible for providing exceptional patient education, coordinating all aspects of the surgical process, performing diagnostic testing, and ensuring a seamless patient experience from initial consultation through postoperative care. The ideal candidate demonstrates kindness, compassion, professionalism, and attention to detail while maintaining excellent communication, clinical accuracy, and organizational skills in a fast-paced ophthalmology practice.

Qualifications

Education

• High school diploma or GED required.
• Completion of an accredited ophthalmic technician program or additional healthcare education preferred.
• COA, COT, or COMT certification preferred.

Experience

• Minimum of two years of experience in ophthalmology, optometry, ambulatory surgery, or a related healthcare setting preferred.
• Experience performing ophthalmic diagnostic testing strongly preferred.
• Experience coordinating refractive or cataract surgery preferred.
• Experience with electronic medical records and ophthalmic diagnostic equipment preferred.

Knowledge, Skills, and Abilities

• Exceptional customer service skills with a genuine commitment to kindness, compassion, and patient-centered care.
• Strong knowledge of ophthalmic terminology, diagnostic testing, and refractive surgery procedures.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask while maintaining exceptional attention to detail.
• Proficiency with electronic medical records and ophthalmic diagnostic equipment.
• Ability to educate patients effectively regarding surgical procedures and postoperative
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and professionalism.
• Ability to work collaboratively as part of a multidisciplinary healthcare team.

Physical Requirements

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Frequent computer use and operation of ophthalmic diagnostic equipment.
• Frequent interaction with patients, physicians, and staff.
• Ability to assist patients with mobility as needed.
• Ability to lift up to 20 pounds occasionally.

Performance Expectations

Success in this role is demonstrated through:

• Consistently delivering an exceptional, compassionate, and patient-centered surgical experience.
• Accurate performance and documentation of ophthalmic diagnostic testing.
• Efficient coordination of surgical schedules with minimal errors or delays.
• Timely completion of patient communications, follow-up responsibilities, and documentation.
• High patient satisfaction and strong surgical conversion rates.
• Effective collaboration with physicians and staff to support outstanding clinical outcomes.
• Professionalism, reliability, accountability, and a commitment to continuous improvement and exceptional patient care.

This position is based in an ophthalmology practice and may require travel between clinic and surgical locations. Standard business hours apply, with occasional early mornings or evenings