Referral Transcriptionist-Medical Record Coordinator

100 Albany Med Health System; United States; On-site; USD 47,000 - 66,000; Full time

Job summary

Albany Med Health System is seeking a Referral Transcriptionist – Medical Record Coordinator to transcribe referrals from external providers with high accuracy, review medical history for hazards, and route referrals for scheduling. The role requires obtaining medical records for new visits and specialty services to ensure providers have complete histories.

The position emphasizes attention to detail, strong keyboard skills, and excellent customer service within a collaborative Patient

Qualifications

• High school diploma or GED required; associate degree preferred.
• 3–5 direct customer/patient experience with high accuracy expected.
• Knowledge of medical record information and terminology.
• Ability to manage high-volume, fast-paced workloads with careful attention to detail.
• Strong keyboard skills and customer service oriented communication.

Responsibilities

• In Epic, transcribe incoming referrals into orders with high accuracy for timely scheduling.
• Interpret referral information to ensure accurate diagnoses and medical history review.
• Contact external provider offices and hospitals to obtain medical records for new visits and referrals.
• Manage returned mail and update patient information in Epic as needed.
• Reconcile incoming medical records to ensure completeness and accuracy.
• Upload documents to the patient’s encounter in Epic and maintain organized records.
• Collaborate with team members to ensure tasks are completed timely.

Skills

Attention to detail

Interpret information accurately

Excellent keyboard skills

Excellent customer service

Teamwork

Time management

Medical terminology

Education

High School Diploma/G.E.D.

Associate's Degree

Tools

Epic

PDF software

Job description

Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $46,947.00 - $65,726.00

The Referral Transcriptionist – Medical Record Coordinator is responsible for transcribing referrals from external providers with a high degree of accuracy. Including review of medical record history/chart to interpret radiological hazards (ie: Pacemakers). This function identifies STAT Referrals and routes external referrals to appropriate Workqueues. High degree of accuracy is required to ensure timely and accurate scheduling. Additionally, all new visits and specialty referrals require obtaining medical records from Physician Offices and Hospitals to ensure Providers have the patient's medical record history in advance of scheduled services.

Essential Duties and Responsibilities

• In Epic, transcribe incoming referrals into orders, from our Community Physicians, with high degree of accuracy to ensure appropriate routing to Scheduling WQ’s for timely and accurate scheduling of physician and medical imaging orders.
• Must interpret information provided on referrals to ensure accurate diagnosis and medical information; review medical history to ensure no patient harm due to implants.
• Contact external Provider offices and Hospitals for medical records for all new visits and referrals to specialty services.
• Manage returned mail to the Patient Engagement Center, following up with provider offices to obtain accurate patient information and updating Epic accordingly.
• Complete reconciliation of incoming medical records to ensure all medical record information received is complete.
• Upload to the patient’s encounter in Epic.
• Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment.
• Initiates open communication, conveys positive intent, offers to assist colleagues to ensure all tasks are completed timely.

Functional Competencies

• Attention to detail
• Ability to interpret information accurately
• Excellent keyboard skills
• Excellent customer service; interpersonal skill
• Ability to work productively in a team environment
• Strong organizational skill
• Excellent Time Management

Qualifications

High School Diploma/G.E.D. - required Associate's Degree - preferred Demonstrated success in customer service; 3–5 direct customer/patient experience with expectation of high accuracy of detailed information; Ability to manage high volume and quick turnaround of information needs. - required Understanding of medical record information; medical terminology - required Ability to handle high volume workload and stressful environment Strong ability to multi-task and prioritize workload Ability to engage patients/customers in a calm, respectful manner; regardless of tone or attitude of patient/customer via telephone Demonstrated attention to detail with minimal error Ability to interpret information and transcribe Computer literacy with strong keyboard skill; ability to manage fax transmittals via PDF software. Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing
• Occasionally Walking
• Occasionally Sitting
• Constantly Talking
• Constantly Hearing
• Constantly Repetitive Motions
• Constantly Eye/Hand/Foot Coordination
• Constantly

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration.

We value all our staff members and offer outstanding employee benefits including:

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.