Referral Testing Group Lead

Quest Diagnostics Incorporated; Clifton (NJ); On-site; USD 32,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Well-being program

Blueprint for Wellness

Vacation time

MyDay off

401(k) match

Stock purchase plan

Life insurance

Disability insurance

FSA

Annual incentive

Education assistance

Job summary

Quest Diagnostics Incorporated in Clifton, NJ is seeking a Referral Testing Group Lead to coordinate the Referral Testing Department. This full-time role runs Monday to Friday, 8:00 AM to 5:00 PM.

Pay range is $23.48 to $35.23 per hour, with potential annual bonuses, comprehensive benefits from Day 1, and career advancement opportunities. The role requires at least three years in a medical or clinical laboratory setting and strong leadership, project management, and communication skills to

Qualifications

• Three years medical or clinical laboratory background

Responsibilities

• Perform all duties of the Referral Representative II.
• Assist supervisor with SOP development, updates and implementation.
• Perform Competency Testing for Referral Testing staff.
• Ensure department readiness for internal and external inspections.
• Maintain timekeeping records (manual and electronic).
• Pull and monitor departmental statistical reports.
• Assist supervisor with data collection and monitoring of Referral Vendor Metrics.
• Monitor and reconcile Exception Logs, sendout and result-pending lists.
• Prepare paperwork for new test codes in high-volume environments.
• Communicate with internal and external customers.
• Monitor compliance with government regulations for packing and shipping specimens.
• Assist with workflow direction to meet deadlines and ensure coverage.
• Schedule department personnel.
• Ensure policies and work assignments are completed.
• Provide feedback to Supervisor on employee performance.
• Operate proficiently in any Referral department area.
• Demonstrate leadership that positively influences the team.
• Notify Supervisor/Manager of dissatisfaction per procedures.
• Other duties as assigned

Skills

Project management

Time management

Communication

Stress management

Leadership

Interpersonal skills

Office skills

Excel

Word processing

Customer service

Education

Some college / science background

Job description

Referral Testing Group Lead - Clifton, NJ, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $23.48 - $35.23 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Coordinates various aspects of Referral Testing Department, ensuring optimum team performance. Provides leadership to achieve the department's organizational goals. Monitor Quality indicators to ensure excellent customer service and quality patient care. Assume responsibility of Supervisor when the Supervisor is not available.

Responsibilities:

• Perform all duties of the Referral Representative II.
• Assists supervisor with developing, updating and implementing department Standard Operating Procedures.
• Performs Competency Testing for Referral Testing employees.
• Ensures department is prepared for internal and external inspections.
• Maintains time keeping records. (manual and electronic)
• Pull and monitor departmental statistical reports.
• Assists supervisor with data collection, monitor and posting of Referral Vendor Metrics.
• Monitor and reconcile Exception Logs, sendout and result pending lists.
• Complete necessary paperwork to submit requests for new test codes on high volume Wild Codes.
• Communicate with internal and external customers.
• Monitor compliance of government regulations for packing and shipping specimen to other laboratories. Referral staff must adhere to guidelines set to ensure specimen integrity and quality results.
• Assist with direction and monitoring of workflow to meet deadlines, assure departmental coverage.
• Schedules department personnel.
• Ensure policies, procedures, work assignments, etc. are completed.
• Provide feedback and documentation to Supervisor on employee performance.
• Functions proficiently in any Referral department area.
• Demonstrates leadership quality that provides a positive influence to all team members.
• Alerts the Supervisor and/or Manager of employee or client dissatisfaction through established documentation procedures.
• Other duties as assigned

Qualifications:

Three years medical or clinical laboratory background

Physical and Mental Requirements:

Ability to sit or stand for long periods of time

Knowledge:

• Excellent knowledge of medical/laboratory terminology required
• Thorough knowledge of all Client Service, Specimen Processing and Referral Testing department policies

Skills:

• Excellent project management and time management skills.
• Handle multiple tasks and work in a fast paced environment.
• Excellent written and verbal communication skills. Able to speak the English language clearly and effectively communicates to the department.
• Handle stressful situations and demonstrate a strong independent problem solving skills.
• Strong leadership and interpersonal skills.
• Maintains composure when faced with difficult or unforeseen situations.
• General office skills, Excel and Word Processing skills are required.
• Customer Service skills required.

Education

• Some College Courses Two years post high school education in science-related field or equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.