Referral Specialist Plastic Surgery Clinic

Banner Health Corporate; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking a Referral Coordinator for the Wound Care Clinic to coordinate referral orders for continued treatment within a primary care practice. You will provide essential clinical information for payor authorization and coordinate diagnostics or specialty services.

This full-time, day-shift role focuses on tracking referrals, communicating with patients, providers, and payers, and maintaining up-to-date insurance knowledge.

Qualifications

• High school diploma or GED required.
• 1 year of direct patient interaction/experience in medical/healthcare.
• Knowledge of HIPAA and strong customer service skills.

Responsibilities

• Schedules appointments for specialty services and diagnostic testing per provider request.
• Acts as liaison between patients, providers and staff for referrals and follow ups.
• Provides clinical information needed for payor authorization and communications with facilities.
• Tracks referrals at 30/60/90 day intervals and follows up with patients.
• Maintains knowledge of medical terminology and insurance regulations.

Skills

Customer service

Verbal communication

Written communication

Office software

Education

High school diploma or GED

Job description

• Primary City/State: Phoenix, Arizona
• Department Name: BUMCP Plastic Surgery
• Work Shift: Day
• Job Category: Administrative Services

The academic medicine difference. At the center of Banner - University Medicine is patient care, research, and teaching. Join a nationally recognized health care leader and experience the future of medicine today.

Banner - University Medical Center Wound Care and Hyperbaric Medicine Clinic is part of the Wound Care & Hyperbaric Medicine Center at Banner - University Medical Center Phoenix. The clinic offers treatment options for patients with complicated, chronic and non-healing wounds. Our multi-disciplinary team, which includes family practice physicians, plastic surgeons, podiatrists, vascular surgeons, general surgeons and orthopedic surgeons, all have advanced training in wound care. Our clinicians have national certification and expertise in caring for patients with wounds. We use a case management model to help patients navigate through the complex health care arena

Location : Banner Wound Care Clinic - 1111 East McDowell Rd, Bldg A, Phoenix, AZ 85006

This is a full time (40 hours/week), day shift position: Monday - Friday, 8:00am-4:30pm.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position is responsible for coordinating referral orders for a continuation of treatment, such as specialty services and diagnostic testing within a primary care practice. This position provides all pertinent clinical information needed for the payor authorization and the facility or specialist prior to the services being rendered. The position is responsible for tracking and managing all referrals with the intention and outcome to close any patient care gaps, along with providing documentation to promote team awareness.

CORE FUNCTIONS

1. Schedules appointments for specialty physician services and diagnostic testing per provider request and communicates with the patient on a timely basis for all scheduling requirements
2. Acts as a liaison between patients, providers and staff members for patients' referral and follow up needs. Provides prompt and professional service for the patients by assisting in educating patient/family and assisting patients with external resources when needed.
3. Provides all pertinent clinical information needed for the payor authorization, the facility or specialist prior to the services being rendered by verifying coverage, obtaining authorization and communicating with receiving facilities
4. Tracks and manages all referrals by monitoring outstanding referrals at 30/60/90 day intervals and following up with patients if appointments are not kept
5. Applies knowledge of medical terminology and maintains up to date knowledge of insurance environment. Utilizes internal and external resources to seek knowledge about regulations regarding various payor sources
6. Collaborates with outside referral sources and other community resources. Maintains an updated list of community resources and networks with colleagues to develop additional referral sources
7. This position has frequent communications with patients, physicians, staff, and third party payers. The position must work with and understand the concepts of managed health care and be able to prioritize tasks within established guidelines with moderate supervision

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Possesses 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry.
• Knowledge of HIPAA regulations. Strong customer service focus and willingness to problem solve. Effective verbal and written communication skills and the ability to manage competing priorities. Must be proficient with commonly used office software.

PREFERRED QUALIFICATIONS

• Previous knowledge of managed care concepts.
• Working knowledge of medical terminology and ICD-9 and CPT codes.
• Additional related education and/or experience preferred.

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