Referral Specialist - Ambulatory Patient Access

Sky Lakes Medical Center; Klamath Falls (OR); On-site; USD 26,000 - 39,000; Full time

Job summary

Sky Lakes Medical Center in Klamath Falls, OR is seeking a clerical professional to support referral and patient information workflows on-site. You will handle demographics, insurance data, referrals, and prior authorizations with a focus on accuracy and timeliness.

The role requires strong Microsoft Word, Excel and Outlook skills, a commitment to confidentiality, and the ability to work efficiently in a fast-paced environment.

Qualifications

• Ability to sit/stand, walk and lift up to 10 pounds; comfortable with a computer.
• Fluent in clear, professional communication and attention to detail.
• Proficiency with Word, Excel and Outlook; able to learn job-related software.

Responsibilities

• Prioritize referrals by urgency and respond promptly.
• Ensure demographic, insurance information and clinical data are sent to providers.
• Contact insurance for prior authorization and present required information.
• Research and locate out-of-area specialists as needed for referrals.
• Maintain confidentiality according to policy and regulations.
• Communicate clearly with patients and team members; adapt to office needs.

Skills

Communication

Teamwork

Word

Excel

Outlook

Office software

Tools

Word

Excel

Outlook

Job-related software

Job description

Job Details

Posting Details

• Posted on November 5, 2026

Locations

• Klamath Falls, OR 97601, USA
• On-site
• Hourly Range : $19.06 USD to $28.09 USD
• Clerical
• Full-Time
• Requisition #: REFER003390

Description

QUALIFICATIONS

Required: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TYPICAL PHYSICAL/MENTAL DEMANDS

While performing the duties of this job, the employee is required to sit or stand, walk, and reach. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and view a computer monitor throughout the shift. The employee must be clear thinking and able to focus on work tasks amidst open office distractions and competing priorities.

ESSENTIAL JOB FUNCTIONS

• Is consistently at work and on time, as established.
• Prioritizes referrals by urgency and addresses them in a timely manner. Uses time efficiently.
• Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred servicing providers.
• Contacts insurance companies to ensure prior authorization requirements are met. Presents necessary medical information to insurance companies to prove medical necessity of request.
• Researches and locates out-of-area specialists as needed for referrals.
• Able to work additional hours when necessary to reach goals.
• Communications - Speaks clearly and professionally in positive or negative situations; listens and gets clarification; responds well to questions and feedback; participates in meetings; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods.
• Keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations.
• Fluent in Word, Excel, and Outlook as well as job-related software and computers; uses available resources effectively; adapts to new technologies; keeps technical skills up to date.
• Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. Apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review.

MARGINAL JOB FUNCTIONS

• Performs other duties as assigned.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.