Referral & Resource Specialist - Part-Time

Elevance Health; Boston (MA); Hybrid; USD 80,000 - 100,000; Part time

Job summary

Join a forward-thinking company as a Referral & Resource Specialist, where you will play a vital role in supporting individuals in crisis through telephonic intervention. This part-time position offers the flexibility of virtual work while ensuring essential in-person training. You will utilize your knowledge of behavioral health systems to assess needs, develop action plans, and coordinate resources effectively. With a commitment to compliance and quality care, you will make a meaningful impact on the lives of those seeking help. If you are passionate about mental health and crisis management, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits

Incentive Programs

401k

Stock Purchase Plan

Qualifications

• 1+ years of experience in behavioral health or direct crisis experience.
• Ability to handle crisis situations with empathy and understanding.

Responsibilities

• Handle inbound calls and assess risk levels for individuals in crisis.
• Document interactions accurately and provide follow-up linkage.

Skills

Crisis Intervention

Behavioral Health Knowledge

Telephonic Communication

Assessment Skills

Education

High School Diploma

BS/BA in Mental Health or Human Services

Job description

Anticipated End Date: 2025-06-30

Position Title: Referral & Resource Specialist - Part-Time

Job Description:

Referral & Resource Specialist - Part-Time (20 hours/week)

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Candidates must reside in one of the following states to be considered: MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK.

Build the Possibilities. Make an extraordinary impact.

As a proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

We are seeking candidates to work on the Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of factors affecting a person’s experiences in the mental health system, including race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and trauma history.

The Referral and Resource Specialist will be responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. This is a nationwide network.

We operate 24/7, 365 days a year. Training is scheduled Monday-Friday, 10am-6pm EST.

How you will make an impact:

• Handle inbound calls, texts, and chats from individuals in crisis on the MA Behavioral Health Helpline.
• Perform safety screenings and assessments to evaluate risk levels.
• Use information from callers and assessments to understand needs and develop an action plan collaboratively.
• Document interactions accurately and timely according to established criteria.
• Provide follow-up linkage to ensure individuals access necessary services.
• Coordinate with other agencies and organizations to optimize resource utilization.
• Ensure compliance with HIPAA, OSHA, and other regulations.

Minimum Requirements:

• High school diploma or equivalent, with at least 1 year of experience in behavioral health or 6 months of direct crisis experience involving screenings and assessments, or equivalent education and experience.

Preferred Skills, Capabilities, and Experiences:

• BS/BA in a mental health or human services field and two years of direct experience preferred.
• Call center experience preferred.
• Experience supporting suicide or crisis lines preferred.

Salary range for candidates working in New York is $24.27/hr to $41.60/hr. Elevance Health offers comprehensive benefits, incentive programs, stock purchase, 401k, and more. Salary offers depend on various factors including location, experience, and education.