Referral Resource Coordinator - Critical Care/OPO (Fully Remote)

New England Donor Services; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

HRA

FSA

Life insurance

Retirement contributions

Tuition reimbursement

Paid time off

Job summary

New England Donor Services coordinates organ and tissue donation across New England and Bermuda, collaborating with over 200 hospitals to save and heal lives. The role focuses on coordinating referrals, supporting donor families, and working with hospital partners in critical care settings.

The position is remote, offering 16-hour and 8-hour shifts, with a commitment to exceptional service, teamwork, and a mission-driven culture.

Qualifications

• Bachelor's degree required.
• 3-5 years related experience preferred.
• Critical care or OPO experience required; donation coordination experience preferred.
• Proficiency in Word, Excel, Outlook, and EMR systems.

Responsibilities

• Coordinate organ and tissue donation referrals for a leading OPO.
• Manage referral activity and dispatch staff 24/7.
• Assess donor suitability using electronic medical records.
• Provide excellent customer service and communication under stress.

Skills

Critical care

OPO experience

Customer service under stress

EMR proficiency

Word/Excel/Outlook

Education

Bachelor's degree

3-5 years related experience

Tools

EMR systems

Microsoft Office

Job description

• Coordinate organ and tissue donation referrals for a leading OPO.
• Work in a remote capacity, covering 16-hour and 8-hour shifts.
• Support donor families and hospital partners in critical care settings.

Key Responsibilities:

• Manage referral activity and dispatch staff 24/7.
• Assess donor suitability using electronic medical records.
• Provide excellent customer service and communication under stress.

Qualifications:

• Bachelor's degree and 3-5 years related experience preferred.
• Critical care or OPO experience required; donation coordination experience preferred.
• Proficiency in Word, Excel, Outlook, and EMR systems.
• Competitive salaries and generous paid time off.
• BCBS health and dental insurance, HRA, FSA, and life insurance.
• Retirement contributions, tuition reimbursement, and more.

New England Donor Services

New England Donor Services (NEDS) coordinates organ and tissue donation across New England and Bermuda, working with over 200 hospitals to save and heal lives. The organization employs 399 staff members and has been recognized as a top workplace and women-led business in Massachusetts, fostering a mission-driven culture of respect and collaboration.