Referral Resource Coordinator - Critical Care/OPO

New England Donor Services; Waltham (MA); In loco; USD 55.000 - 59.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Health and dental insurance

Healthcare Reimbursement Account

Life insurance 2x annual salary

Pet Insurance

Flexible Spending Account (FSA)

Short-Term and Long-Term Disability

403(b) Retirement Contribution

Tuition Reimbursement

Employee Assistance Program

Descrizione del lavoro

New England Donor Services is seeking a Referral Resource Coordinator (RRC) to manage referral and case activity, ensuring timely follow-up for hospitals across a remote-capable schedule. The role supports 24/7/365 operations and may require on-site presence in Waltham, MA for orientation.

Ideal candidates have 3–5 years in critical care or OPO, with donation coordination or donor referral experience strongly preferred, and comfort working across EMR systems.

Competenze

• Bachelor’s degree preferred; three to five years’ experience in a related field
• Critical care (hospital or pre-hospital) or OPO experience required
• Previous OPO experience as a Donation Coordinator or in organ donor referral management strongly preferred

Mansioni

• Manage referral and case activity to ensure follow-up and/or response on site to hospitals, aligning with NEDS mission
• Provide remote oversight for referrals with 24/7 coverage
• Communicate effectively with hospital partners and team members in a Critical Care/ICU setting
• Review electronic medical records to assess donor suitability and response requirements
• Prioritize tasks and adapt to changing needs during stressful periods
• Maintain excellent organization and care standards in daily caseloads
• Learn and use internal systems (e.g., True North) and hospital EMRs

Conoscenze

Remote work ability

Communication

Customer service

Critical care knowledge

EMR interpretation

Time management

Stress management

Multitasking

Team collaboration

Formazione

Bachelor’s degree preferred

Strumenti

Word

Excel

Outlook

True North

Descrizione del lavoro

Referral Resource Coordinator - Critical Care/OPO

• Full-time
• Compensation: USD 40 - USD 43 - hourly

Join our award-winning team and be part of an organization recognized as theBoston Business Journal's #3 Best Places to Work in 2026 and theBoston Globe's Top 100 Women-Led Businesses in Massachusetts from 2018-2025!

Our mission to save and heal lives through organ and tissue donation unites our employees and inspires our work every day.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda.Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With nearly $150M in operating revenues, NEDS employs 399 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Referral Resource Coordinator (RRC) manages referral and case activity to ensure follow-up and/or response on site to hospitals occur in a manner that meets NEDS’ mission and best serves donor families. This position participates in a remote work capacity and schedule that provides oversight of new and open referrals and dispatching of staff 24-hours a day, 365 days a year.

Please note: Only candidates with previous OPO experience in a clinical role such as a Donation Coordinator, Critical Responder or Referral Resource Coordinator will be strongly considered.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work remote for amix of 16 hour and 8 hour shifts, RRCs currently work 2shifts of 16 hours days and 1 shift of 8 hour overnight a week.
• Ability to communicate effectively and provide good customer service when collaborating with both NEDS team members and key hospital partners in a Critical Care/ICU setting.
• Basic understanding of pathophysiology and critical-care level hemodynamics.
• Ability to read, analyze and interpret electronic medical records of patients receiving ICU-level care to assess donor suitability and type of response necessary (i.e. lab values, diagnoses, medical history)
• Ability to respond to changing needs; prioritize effectively, and to communicate effectively and constructively during times of stress.
• Excellent organizational skills and ability to multi-task cases.
• Adherence to standards of practice.
• Proficiency in Word, Excel, Outlook and the ability to learn NEDS’ internal systems (e.g. True North) and hospital EMRs

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred; three to five years’ experience in a related field
• Critical care (hospital or pre-hospital) or OPO experience required.
• Previous OPO experience as a Donation Coordinator or in a position with organ donor referral management strongly preferred.

This is a fully remote position. Candidates must be available to be on site in Waltham, MA for a week for New Hire Orientation.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA),Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at www.neds.org/careers