Referral Operations Specialist

Physician-Care-Centers-1; West Palm Beach (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

PCC Medical Holding, LLC (Physician Care Centers) is seeking a Referral Coordinator in West Palm Beach to streamline the referral process across our primary care network. You will coordinate communications between patients, providers, and external agencies to ensure timely referrals and follow-ups.

The role requires strong organizational and communication skills, experience with EHR systems, and a commitment to patient privacy.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in healthcare administration or referrals/patient scheduling is desired.
• Proficiency with EHR systems and standard office software is expected.
• Strong organizational and communication skills are essential.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Manage incoming and outgoing referrals by verifying patient information and eligibility.
• Coordinate with healthcare providers, insurance companies, and external agencies to facilitate timely referrals.
• Maintain accurate referral records in EHR systems or other databases.
• Communicate with patients to provide referral status updates and assist with scheduling appointments.
• Ensure compliance with privacy regulations and insurance requirements related to referrals.
• Collaborate with internal departments to resolve referral issues and improve workflows.
• Prepare reports on referral activity and identify trends for improvement.

Skills

Organizational skills

Communication skills

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Associate degree preferred

Tools

EHR systems

Microsoft Office

Job description

PCC Medical Holding, LLC (Physician Care Centers) is seeking a Referral Coordinator in West Palm Beach to streamline the referral process across our primary care network. You will coordinate communications between patients, providers, and external agencies to ensure timely referrals and follow-ups.

The role requires strong organizational and communication skills, experience with EHR systems, and a commitment to patient privacy.