Referral Management Center RN

Universal Health Services; Denton (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid time off

SoFi student loan refinancing

Tuition assistance

Career development

Pet insurance

Benefits portal

Job summary

University Behavioral Health of Denton seeks an RN referrals coordinator to efficiently process inquiry and referral calls, liaise with sources, physicians, unit staff and admissions for transfers, and manage e-fax referrals in a timely manner.

You will enter data into the facility database, communicate with staff, and follow hospital policies on referral management. Shift: Mon–Fri, 11:00am–7:30pm.

Qualifications

• Graduate from an accredited program of professional nursing; RN licensure in Texas required.
• 1–3 years of experience in psychiatric health care preferred.
• Licensure as a Registered Nurse in Texas.
• Excellent customer service and communication skills; ability to multitask and work under periods of high stress.
• Knowledge of psychiatric services and hospital medical capabilities.
• Ability to work flexible hours and to use department-specific electronic applications.
• Accurate data entry skills and ability to review medical information with physicians.

Responsibilities

• Collaborate with Business Development team regarding referral source needs.
• Collaborates with referral sources, families, physicians, agencies, and callers to manage transfer and admission requests.
• Address at-risk or crisis patients effectively via telephone.
• Ensure referral patient medical records are complete and shared with nursing/clinical staff.
• Know and comply with EMTALA regulations.
• Enter all call data into the facility database.
• Manage e-fax applications to disposition referrals in a timely manner.
• Use the electronic bedboard for bed management.

Skills

Customer service

Communication

Data entry

Multitasking

Crisis communication

EMTALA knowledge

Education

Bachelor's degree in nursing

Tools

EMR systems

Job description

Responsibilities

University Behavioral Health of Denton is a private freestanding psychiatric hospital specializing in mental health and chemical dependency care. Serving North Texas and surrounding areas, UBH Denton has provided a range of programs treating mental health illnesses and substance abuse issues since 2005. Our inpatient and outpatient psychiatric services offer supportive and compassionate care for adolescents and adults with specialty programs that are tailored to meet the needs of our patients.

This is an exciting opportunity to work in an environment that puts patient care first while also having the opportunity to grow, learn, and advance in your career.

Website: www.ubhdenton.com

Shift: Monday thru Friday, 11am-7:30pm

Job Summary

Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.

Customers Served

Patients, medical staff, allied health professionals, other hospital department staff and external individuals requesting information.

Supervision: Admissions Director

Essential Functions:

• Collaborate with Business Development team regarding any referral source related needs.
• Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
• Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.
• Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
• Working knowledge of Involuntary process and procedure
• Knowledgeable and complies with all EMTALA regulations
• Enter all call data into facility database
• Effectively manage facility’s e-fax application(s) to disposition incoming referrals in a timely manner
• Able to use facility’s electronic bedboard for bed management purposes.

Benefit & Rewards Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401 (K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com

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Qualifications

Education: Graduate from an accredited program of professional nursing required; Bachelor's Degree preferred.

Experience: 1-3 years of experience preferred in psychiatric health care.

Licensure/Certification: For RN’s, Licensure as a Registered Nurse in state of Texas.

Knowledge/Skills/Abilities: Excellent customer service and communication skills (verbal and written). Ability to prioritize; work well under periods of high stress and pressure. Ability to multi-task and demonstrate critical thinking skills. Thorough knowledge of psychiatric services and medical capabilities provided by the hospital. Ability to work flexible hours. Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills. Experience reviewing medical and clinical information to staff appropriately with physician is preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.