Referral Management Center RN

University Behavioral Health of Denton

Denton (TX)

On-site

USD 52,000 - 76,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) with company match

Student loan refinancing program

Tuition savings

Job summary

University Behavioral Health of Denton is a private freestanding psychiatric hospital serving North Texas. The role supports timely inquiry/referral processing, acting as a liaison among referral sources, physicians, unit staff, and Admissions teams to ensure smooth transfers and admissions.

Shifts run Monday thru Friday, 11am-7:30pm, with responsibilities including data entry, e-fax management, and adherence to EMTALA and hospital policies. Nursing background and Texas RN licensure are required.

Qualifications

Graduate from an accredited nursing program.
RN licensure in Texas.
1-3 years of psychiatry/behavioral health experience preferred.

Responsibilities

Responsible for the timely processing of inquiry and referral calls.
Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request.
Enters call data into the facility’s database and manages all e-fax applications to process referrals and transfer requests.
Effectively communicate with unit staff, physicians, and Admissions Triage Staff.
Follow hospital’s policies and procedures regarding referral management.

Skills

Customer service

Communication

Prioritization

Multitasking

Psychiatric knowledge

Flexible hours

Data entry

Computer skills

Education

Nursing degree (RN)

Texas RN licensure

Bachelor's degree preferred

Job description

Responsibilities

University Behavioral Health of Denton is a private freestanding psychiatric hospital specializing in mental health and chemical dependency care. Serving North Texas and surrounding areas, UBH Denton has provided a range of programs treating mental health illnesses and substance abuse issues since 2005. Our inpatient and outpatient psychiatric services offer supportive and compassionate care for adolescents and adults with specialty programs that are tailored to meet the needs of our patients.

Responsibilities

This is an exciting opportunity to work in an environment that puts patient care first while also having the opportunity to grow, learn, and advance in your career.

Website: www.ubhdenton.com

Shift: Monday thru Friday, 11am-7:30pm

Job Summary

Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.

Customers Served

Patients, medical staff, allied health professionals, other hospital department staff and external individuals requesting information.

Supervision:

Admissions Director

Essential Functions

Collaborate with Business Development team regarding any referral source related needs.
Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.
Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
Working knowledge of Involuntary process and procedure
Knowledgeable and complies with all EMTALA regulations
Enter all call data into facility database
Effectively manage facility’s e-fax application(s) to disposition incoming referrals in a timely manner
Able to use facility’s electronic bedboard for bed management purposes.

Benefit & Rewards Highlights

Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401 (K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Tuition savings to continue your nursing education with Chamberlain University
Career development opportunities within UHS and its 300+ Subsidiaries!
Pet Insurance
More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

Education:

Graduate from an accredited program of professional nursing required; Bachelor's Degree preferred.

Experience:

1-3 years of experience preferred in psychiatric health care.

Licensure/Certification:

For RN’s, Licensure as a Registered Nurse in state of Texas.

Knowledge/Skills/Abilities:

Excellent customer service and communication skills (verbal and written). Ability to prioritize; work well under periods of high stress and pressure. Ability to multi-task and demonstrate critical thinking skills. Thorough knowledge of psychiatric services and medical capabilities provided by the hospital. Ability to work flexible hours. Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills. Experience reviewing medical and clinical information to staff appropriately with physician is preferred.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Get your free, confidential resume review.

or drag and drop your file here.