Referral & Intake Specialist

Shiloh House; Commerce City (CO); Hybrid; Full time

Job summary

A leading social services organization is hiring for an Intake position where you'll manage referrals for Residential and Day Treatment programs. The ideal candidate will possess a Bachelor's degree in a relevant field and have experience working with at-risk youth. This hybrid role offers a supportive environment with various benefits, including health insurance and professional development opportunities.

Benefits

Health, dental, and vision insurance

403(b) retirement plan with match

Paid time off

10% tuition discount

ClassPass Membership

Professional development training opportunities

Qualifications

• 1 year of experience working with at-risk youth and families in relevant settings.
• Familiar with trauma-informed practices and referral coordination.
• Proficiency with electronic documentation.

Responsibilities

• Manage and organize incoming referrals for programs.
• Serve as the point of contact for referral sources.
• Coordinate intake logistics including scheduling and paperwork.

Skills

Organizational Skills

Attention to Detail

Communication Skills

Ability to Multi-task

Education

Bachelor’s Degree in Psychology, Social Work, or related field

Job description

Disclaimer: Shiloh House is currently hiring for two similar positions: Intake Clinician and Referral & Intake Specialist. However, only one of these positions will be filled. Applicants are welcome to apply for one or both positions, but please note that only one final hire will be made between the two.

Compensation:

In accordance with the Colorado Equal Pay for Equal Work Act, the expected starting salary for this Colorado position is $22.43 - $23.45 per hour. Actual pay will be adjusted based on experience and other job related factors permitted by law.

Insurance benefits include health, dental, vision, life, accident, and critical illness.

403(b) retirement plan with match

Paid time off

Personal leave

10% off tuition at CCU for their online programs

ClassPass Membership - A wellness benefit providing access to a variety of fitness classes, gyms, and wellness experiences to support your health and well-being

Overtime

Flexibility

Growth opportunities are available throughout the agency as we love to promote from within!

Location(s):

Home base: Family Resource Pavilion (FRP)

Travel required to all campuses for admissions: Longmont, Centennial, Littleton, Commerce City

Responsibilities:

Manage and organize all incoming referrals for Residential and Day Treatment programs.

Serve as the central point of contact for referral sources, funding agencies, and program leadership.

Initiate and input referral data into Shiloh House’s Electronic Health Record (EHR) system and referral database.

Collect and summarize collateral documents (e.g., court orders, psychological reports, social histories).

Maintain a real-time database of referral status, funding sources, and placement decisions.

Validate and verify funding sources prior to intake to prevent financial risk to the agency.

Coordinate intake logistics, including scheduling, travel to program sites, and ensuring paperwork is complete.

Assist with pre-placement interviews (not clinical assessments), often serving as the intake point person.

Collaborate with business department and leadership to secure contracts or payment authorizations.

Support the intake process, but do not conduct formal biopsychosocial assessments or provide therapy.

Respond to urgent referrals quickly, ensuring timely decisions and communication with referral partners.

Help train other staff on referral and intake procedures (not clinical training).

Assist with crisis de-escalation as needed, though not in a therapeutic capacity.

Additional Benefits:

Hybrid position (remote and in office)

Clinical supervision and ongoing support

Daily support from team members and supervisors to achieve best possible outcomes for our clients, as well as your own personal career growth.

EAP offering free counseling services to all employees and their families

CPR & First Aid Training

Support in registration for the SOMB board and ongoing training working with sexual abuse and recovery youth

Professional Development Training Opportunities

Requirements:

Requires a Bachelor’s Degree in Psychology, Social Work, or a related human services field, with at least 1 year of experience working with at-risk youth and their families in a behavioral health, education, or child welfare setting.

Must have strong organizational skills and attention to detail, with the ability to multi-task efficiently and manage time effectively in a fast-paced intake environment.

Have the ability to work in a variety of settings (virtual and in-person) with culturally diverse families and communities.

Must demonstrate excellent written and verbal communication skills, and the ability to quickly build rapport with children, families, and professionals.

Must be comfortable navigating sensitive situations and responding to urgent referral needs with professionalism and compassion.

Not required to hold a clinical license but must be familiar with trauma-informed practices, referral coordination, and intake procedures.

Other qualifications include:

A valid Driver’s License and a Motor Vehicle Record that meets agency requirements are required for this position. All tickets, citations, and violations of the law must be reported to the Human Resource Department.

Must be willing to pass background checks, including FBI fingerprint & child abuse database background checks.

Proficiency with electronic documentation, collateral information management, and funding verification

Availability for occasional after-hours intake coordination and travel to program sites as needed

Ability to remain calm and professional during high-stress or crisis situations

Commitment to confidentiality, HIPAA compliance, and ethical standards in all tasks

PostingDate:6/6/2025

Application Window:Ongoing(Applications will beaccepted on an ongoing basis)