Referral Coordinator - SMASA

Colorado In Motion; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in physical therapy is seeking a dedicated Referral Coordinator for a full-time remote position. The ideal candidate will handle incoming calls, manage referrals, and ensure excellent customer service while collaborating with team members to meet patient needs. Join a recognized leader in orthopedic therapy that values a diverse and inclusive workplace.

Benefits

Generous Paid Time Off

Medical, Dental, Vision, LTD insurances

401(k) Employer Matching

Family Building and Parental Benefits

Qualifications

• High school diploma or GED required.
• Basic office skills and customer service experience.
• Verbal and written communication proficiency.

Responsibilities

• Act as first point of contact managing incoming calls.
• Schedule patient appointments accurately.
• Deliver exceptional customer service.

Skills

Customer service skills

Attention to detail

Verbal communication

Written communication

Education

High School Diploma/GED

Job description

Overview

“TexPTS truly listens to its employees and also provides us autonomy rather than being a puppet on a string. I took this job not entirely knowing what I was getting in to, and it’s been the best career move I’ve ever made.” -Jordan Mazick PT, DPT, OCS

Referral Coordinator– SMASA

Job Type:Full Time - Remote

*Candidates must be local to San Antonio TX as the first two weeks are required in person for training.

Salary:$17.00 / Hr

Hours: Mon-Thurs8:30am-5:30pm (Required 1 hour lunch 12:30pm-1:30pm), Fri 8:00am-4:00pm (Optional lunch)

HowTexPTS and Confluent HealthSupports You:

• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

*Part-time and PRN employees are only eligible to participate in the 401(k) benefit.

Responsibilities

You’ll Achieve Success By:

• Operate as first point of contact for the company in a role that is call center-adjacent and includes managing incoming/outgoing call phone queue.
• Manage a high volume of incoming referrals and handle consecutive calls efficiently.
• Deliver exceptional customer service while maintaining strong attention to detail.
• Schedule patient appointments accurately and promptly.
• Perform data entry with precision.
• Communicate with patients and physicians over the phone to address inquiries and needs.
• Collaborate with various team members at Texas Physical Therapy Specialists to ensure patient and customer requests are addressed effectively and in a timely manner.

Qualifications

• High School Diploma/GED required
• Basic office and customer service skills
• Verbal and written communication skills; ability to clearly communicate with others
• Full Time Availability required
• Local to San Antonio TX, and able to attend the first two weeks in person for training
• Previous experience in a similar role required(Medical front desk, Medical admin)

Who We Are:

For 20 years, Texas Physical Therapy Specialists (TexPTS) has been helping people return to their work, life, and play without pain. We are recognized leaders in orthopedic and sports physical therapy, with the highest number of Board Certified Specialists in the field. As part of the Confluent Health family, we’re committed to empowering the next generation of physical therapists.

TexPTS is a member of the Confluent Health family of physical and occupational therapy companies. Together, we are transforming healthcare by strengthening private practices and developing highly effective clinicians all across the country.

Voted “Best Places to Work” 2023, 2024, and 2025! 4+ star employer as rated on Glassdoor!

• Use the link to see what our team members are saying!https://www.glassdoor.com/Overview/Working-at-Texas-Physical-Therapy-Specialists-EI_IE785278.11,45.htm

Confluent Health and Texas Physical Therapy Specialists provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Confluent Health and TexPTScomplies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.