Referral Coordinator Registered Nurse Navigator

Veterans Health Administration, Department of Veterans Affairs; Hampton (VA); Vor Ort; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

PTO 50 days/year

Federal pension

Federal 401(k)

Federal health/vision/dental/long-term

Career ladder opportunities

Zusammenfassung

Veterans Health Administration at Hampton VA Medical Center is seeking registered nurses to provide high-quality patient care in a teaching environment.

Responsibilities include delivering comprehensive nursing care, coordinating services, and guiding Veterans through VA and community care options. A valid RN license and ongoing professional development are required.

Qualifikationen

• English language proficiency as required for direct patient care
• Graduation from an approved nursing program with RN licensure in the United States
• License required and maintained in a State
• Foreign-educated nurses must meet VA equivalency requirements

Aufgaben

• Accountable for all elements of the nursing process (assessment, diagnosis, planning, implementation, evaluation).
• Coordinate comprehensive care for Veterans focusing on education, self-management, and satisfaction.
• Triages referrals and directs timely, coordinated care using standardized tools.
• Guide Veterans through VA and community care options and ensure timely access to services.
• Collaborate with interdisciplinary teams to improve quality of care and outcomes.
• Participate in quality improvement initiatives and evidence-based practice to optimize resources.

Kenntnisse

Nursing care

Clinical assessment

Communication

Ausbildung

Nursing degree (BSN/ADN/Diploma)

Jobbeschreibung

Summary

The Hampton VA Medical Center is a 1-C - teaching facility serving Eastern Virginia and Northeastern North Carolina. The main campus is located in Hampton - VA with 4 community-based outpatient clinics in Chesapeake - Portsmouth - and Virginia Beach - VA; and Elizabeth City - NC. Hampton VAMC provides comprehensive health care which includes primary care - acute inpatient - acute psychiatric - chronic spinal cord injury - a 169-bed domiciliary - and long-term Community Living Center/Hospice Care Unit.

Qualifications

Basic Requirements:

• English Language Proficiency
• In accordance with 38 U.S.C. 7403(f) - no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE)
• OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program
• Upon achievement of a State license - the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program
• (Reference VA Handbook 5005 - Appendix G6)
• OR In cases of graduates of foreign schools of professional nursing - possession of a current - full - active - and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program
• Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD)
• Current - full - active - and unrestricted registration as a graduate professional nurse in a State - Territory or Commonwealth (i.e. - Puerto Rico) of the United States - or the District of Columbia
• Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements - but do not possess the required licensure - may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification
• Grade Determinations: The following Scope - Education and Dimension criteria must be met in determining the grade assignment of candidates - and if appropriate - the level within a grade
• The Dimension requirements (Practice - Veteran/Patient Driven Care - Leadership - Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/13081524
• Grade/Level Scope Education Nurse I - Level I Delivers fundamental - knowledge-based care to assigned clients while developing technical competencies
• An Associate Degree (ADN) or Diploma in Nursing - with no additional professional nursing required
• Nurse I - Level II Demonstrates integration of biopsychosocial concepts - cognitive skills and technically competent practice in providing care to clients with basic or complex
• An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I - Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required
• Nurse I - Level III Demonstrates proficiency in practice based on conscious and deliberate planning
• Self-directed in goal setting for managing complex client situations
• An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I - Level 2
• OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I - Level 2
• OR a Master's degree in nursing (MSN) and no additional professional nursing experience
• OR a Master's degree in a *related field with a BSN and no additional professional nursing experience
• Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others
• A BSN with 2 years of professional nursing equivalent to Nurse I - Level 3
• OR an MSN with one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Doctoral degree in Nursing with no professional nursing experience
• OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience
• Nurse III Executes position responsibilities that demonstrate leadership - experience and creative approaches to management of complex client care beyond the immediate practice setting
• MSN and 2 years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Master's degree in *related field with BSN and two years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• *Note: Foreign education programs/degrees are not creditable as related degrees
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Preferred Experience: 2+ years of Registered Nurse in Inpatient Setting
• Physical Requirements: This position requires frequent or prolonged periods of walking - standing - stooping - sitting - bending - pulling - and pushing
• The incumbent may be required to transfer patients and objects
• mechanical inpatient lifts are provided to ensure safety
• There is potential for exposure to infected patients and contaminated materials - and protective clothing must be worn in certain situations such as isolation - invasive procedures - or when providing home care
• Occasional exposure to patients experiencing delirium - dementia - or psychiatric disorders and who may become combative - should be expected
• The incumbent must demonstrate maturity - flexibility - and sound judgment - and be able to work effectively in stressful situations while adapting to shifting patient needs
• Completion of annual Employee Health requirements - including TB screening or testing - is mandatory
• Assignments in home or off-site settings may require the incumbent to drive or ride in GSA vehicles.

Duties

• Specific duties include - but are not limited to: Accountable for all elements of the nursing process (assessment - diagnosis - outcome identification - planning - implementation - evaluation) when providing and/or supervising direct patient care
• Coordinates comprehensive care for Veterans - with a focus on patient education - self-management - and customer satisfaction throughout the continuum of care
• Streamlines referral processes by receiving - triaging - and directing timely - coordinated care utilizing a national standardized triage tool in accordance with VHA standards and guidelines
• Applies clinical knowledge of internal referral care processes - review criteria - utilization management standards - and community care regulations to ensure appropriate care throughout the consult process
• Serves as a liaison between internal and external providers - effectively guiding Veterans through a full range of care options within VA and the community
• Supports timely access to care - empowering Veterans to make informed decisions and ensuring eligible Veterans are referred and scheduled appropriately
• Triages incoming referrals - reviews available care options - provides scheduling guidance - and assists Veterans and providers throughout the consult process
• Collaborates with the Office of Integrated Veteran Care to triage Requests for Services (RFS) - promoting in-house access and optimizing utilization of VA resources
• Contributes professional nursing perspective and clinical expertise to interdisciplinary teams - actively participating in quality improvement initiatives to enhance patient outcomes
• Leads integration of evidence-based practice and research - assessing and evaluating patient outcomes for continuous improvement in quality of care and resource utilization
• Utilizes delegation of authority - as appropriate - to function at the highest level of role performance
• aligns the delivery of high-quality care with key performance indicators to ensure business practice standards consistently meet patient care needs
• VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary - regular salary increases - potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Full Time - 7:30am- 4:00pm - Monday- Friday Telework: Ad-hoc telework approved in accordance with VHA policy
• Virtual: This is not a virtual position
• Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized