Referral Coordinator, Ortho Support

Western Reserve Hospital Physicians, Inc; Cuyahoga Falls (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Western Reserve Hospital Physicians, Inc. in Ohio is seeking a front-line patient access specialist responsible for processing referrals and faxes, managing EMR documents, and ensuring accurate demographic and insurance data entry.

You will greet patients, create a positive first impression, and support the practice’s scheduling and eligibility verification processes. Strong attention to detail and familiarity with medical billing or insurance workflows are preferred.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in medical insurance verification or other hospital finance areas required.
• Knowledge of authorization or referral verification requirements for Medicare, Medicaid, commercial insurance, managed care plans, workers compensation and other third-party payors required.
• Two years of experience related to insurance verification or hospital finance is required.

Responsibilities

• Process all incoming referrals and faxes and facilitate document management within the EMR.
• Enter accurate patient demographic and insurance information in the EMR when needed.
• Engage with patients as the gateway to the practice to create a positive patient experience.
• Support scheduling and ensure accurate documentation within the EMR system.

Skills

Insurance verification

Medical billing familiarity

Authorization knowledge

Third-party payors knowledge

Patient communication

Education

High school diploma or equivalent

Job description

Description

This position is responsible for processing all incoming referrals and faxes as well as facilitating all document management and naming within the EMR.This role engages with patients as the gateway to the practice and is responsible for creating a positive patient experience as the first touch point. Is responsible for entering accurate patient demographic and insurance information in the EMR when needed.

Education and Training

• High school diploma or equivalent required.

Experience

• Two (2) years of experience in medical insurance verification or other hospital finance areas required.
• Knowledge of authorization or referral verification requirements for Medicare, Medicaid, commercial insurance, managed care plans, workers compensation and other third-party payors required.

Schedule:

• Full-Time 40 hours
• M-F 8:00 - 4:30 pm

Equal Opportunity Employer
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