Referral Coordinator | Oncology Pavilion | Day

University of Florida Health; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional for a full-time position responsible for processing referral requests. This role is crucial for ensuring patient satisfaction and effective communication with providers. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional customer service skills and a strong understanding of insurance processes. If you are looking to make a meaningful impact in healthcare and possess the necessary experience, this opportunity is perfect for you.

Qualifications

• 1 year experience with third party payors required.
• 2 years experience in a physician office with patient registration.

Responsibilities

• Process referral requests for all providers in the clinic module.
• Ensure referral/authorization numbers are obtained for services.

Skills

Knowledge of insurance plans and guidelines

Ability to obtain authorizations and pre-certifications

Excellent customer service skills

Ability to multi-task in a fast-paced environment

Effective communication skills

Organizational skills

Education

High School Diploma or GED

Job description

Overview

Full-Time Position

8am-5pm

Remote

This position is responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services. Access to specialty and ancillary services is a key component of the satisfaction of our patients and referring providers. The responsibilities of this position are extremely important in meeting or exceeding customer satisfaction.

Qualifications

Age of Patients Served: All Age Groups.

Required Education: High School Diploma or GED.

Necessary Skills:

1. Knowledge of insurance plans and guidelines
2. Ability to obtain authorizations and pre-certifications from insurance plans
3. Excellent customer service skills
4. Ability to multi-task in a fast-paced environment
5. Ability to communicate effectively, both orally and in writing
6. Above average organizational skills.

Preferred Licensure/Certifications: ICD-9 and CPT coding preferred. Completion of a medical terminology course preferred.

Required Experience: One (1) year experience with third party payors -AND- Minimum of two (2) years experience in a physician office with extensive patient registration, front desk and insurance experience and knowledge.