Referral Coordinator - OB/GYN Clinic

Hugh Chatham Health; Niles (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Benefits eligible

Day shift

Job summary

Advocate Aurora Health is seeking a Referral Coordinator in Park Ridge, IL to support providers, connect with patients, and ensure a seamless experience on the ambulatory care team.

Responsibilities include collecting referrals, processing them per physician orders, and communicating with patients and physicians. Requires 3–4 years in managed care, strong medical terminology, and one Medical Terminology certificate.

Qualifications

• H.S. diploma or GED required.
• 3–4 years experience in a managed care organization or hospital setting.
• 1 year of referral experience required.
• Excellent medical terminology comprehension and usage.
• Completion of 1 Medical Terminology class with certificate.

Responsibilities

• Collect referrals daily from medical staff and obtain approvals.
• Process referrals based on PCP orders and follow up with specialists.
• Generate correspondence to patients, physicians, and offices for referrals.
• Input referral information in the automated system and collect supporting documentation.
• Identify potential issues with payments and coordinate with PHO and managed care.
• Prepare and share necessary information for approval.

Skills

Medical terminology

Referral coordination

Patient communication

Education

High school diploma or GED

Tools

Automated referral system

Job description

Department

02250 AMG Park Ridge 1875 Dempster POB - Obstetrics/Gynecology

Department

02250 AMG Park Ridge 1875 Dempster POB - Obstetrics/Gynecology

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

• Monday-Friday from 8:30 am-5:00 pm. No weekends and no major holidays.
• MUST have completed 1 Medical Terminology class with certificate of completion.

Pay Range

$21.85 - $32.80

Why Advocate Health

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care. At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

What Will You Do:

Schedule:

Monday-Friday from 8:30 am-5:00 pm. No weekends and no major holidays.As a Referral Coordinator, you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.As a key member of the ambulatory care team, you will:

• Collect all referrals from medical staff daily and obtain any necessary approvals from attendings.
• Work in all aspects of the referral process, including processing referrals for patients based on primary care physician orders and follow up specialist services recommended.
• Generates necessary correspondence or calls to patients, physicians and office staff, managed care organizations or vendors requesting additional information and requirements for referral authorization.
• Prepare correspondence, input referral information in the automated system, collects additional medical necessity supporting documentation and provide to appropriate parties for approval.
• Identifies potential problems (i.e., labs, x-rays, procedures, and other physicians) with payment of charges from referral by communication with PHO and other managed care specialists.

Where You Will Work

• Location: Park Ridge

We are Looking For: Required Qualifications

• H.S. diploma or G.E.D.
• 3-4 years experience in a managed care organization, hospital or physician’s office with 1 year referral experience
• Excellent medical terminology comprehension and its effective usage
• Completion of 1 Medical Terminology class with certificate of completion.

Being Part of Something Bigger

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.

Physical Requirements And Working Conditions

• Ability to work independently.
• Ability to handle stress and high workload volumes.
• Ability to communicate denial of services to members and providers.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health