Referral Coordinator

Chicagofamilyhealth; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Tuition reimbursement up to $1,500 per year

11 Paid Holidays and 10 Days of Paid Time Off

8 sick days

Job summary

Chicagofamilyhealth in Chicago is hiring a Referral Coordinator to enhance patient experience through excellent customer service. This role involves processing referrals, maintaining confidentiality per HIPAA, and facilitating patient appointments effectively.

The ideal candidate should have a high school diploma with at least two years of medical-related experience and knowledge of medical terminology. Strong communication skills, capability to work in high-stress environments, and bilingual ability are preferred.

Qualifications

• 2+ years of experience in a medical setting.
• Must possess knowledge of medical terminology.
• Ability to maintain patient confidentiality.

Responsibilities

• Maintain patient confidentiality as per HIPAA.
• Track and process referrals in EHR.
• Schedule patient appointments effectively.
• Provide patient education as necessary.

Skills

Communication

Customer service

Bilingual (English/Spanish)

Medical terminology

Team collaboration

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

Job Title: Referral Coordinator

Compensation (Based on experience and qualifications)

Schedule: Monday - Friday 8:15am - 5:00pm

We are currently seeking a Referral Coordinator to join our medical team and provide excellent customer service to our patients. The ideal candidate will be an effective communicator with a courteous and professional demeanor. The Referral Coordinator is responsible for maintaining and tracking all referrals processed through EHR.

Responsibilities

• Maintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA)
• Adheres to protocols and procedures related to the referral workflow.
• Ensures referrals are correctly completed, signed and received in EHR from provider.
• Ensures proper insurance information and authorization are obtained.
• Ensures that notes are entered into EHR if any labs or orders are required prior to patients’ appointment.
• Ensures accurate processing of referrals via designated web portals/specialty organizations and/or insurance entities.
• Provides proper patient education/instruction as needed.
• Ensures patient compliance of referrals by keeping the required logs up to date.
• Ensures the proper scheduling of appointments and notifying patients of their appointments.
• Reviews and track referral status reports monthly
• Ensures patient follow-up with providers by tasking providers status updates.
• Follows up on all referrals and document follow up in the electronic health record per protocol.
• Tracks specialty reports by calling specialist office and requesting reports.
• Ensures the patient instruction sheets are reviewed and updated and have appropriate information, which can be easily understood in both English/Spanish.
• Maintains referral provider lists.
• Participate in the disease management or performance improvement process through either task force participation or implementation of approved protocols and operational improvement.

If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and welcome applicants from all backgrounds. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Chicago Family Health Centers offers benefits to all its full-time employees:

• BCBS Medical PPO/HMO Plans
• BCBS Dental
• VSP Vision
• Tuition Reimbursement up to $1,500 per year
• 11 Paid Holidays and 10 Days of Paid Time Off
• 8 sick days

Requirements

Education and Experience

• High School Diploma or its equivalent with two years related experience in a medical setting with knowledge of medical terminology. Degree in health-related field preferred.
• Ability to maintain policies and patient confidentiality.
• Medical terminology, and automated office experience preferred.
• Must have personal integrity and be able to work with diverse personalities and in stressful situations.
• Ability to work evenings and Saturdays.
• Bilingual ability may or may not be required based on individual department needs.

Knowledge/Skills/Abilities

• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective and professional relationships with patients and other members of the care team.
• Experience in working with a diverse population base preferred.
• Ability to appropriately handle confrontation and conflict.
• Ability to work independently and to seek consultation as necessary.
• Ability to follow organization and departmental processes and procedures.
• Ability to work in a high stress/fast paced/high work volume environment.