Referral Coordinator - Ann Arbor

Trinity Health; Azusa (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Referral Coordinator to act as a key link between patients and their healthcare team. You will handle the referral process, including authorizations, follow-up, and patient outreach to ensure timely care.

Responsibilities include coordinating authorizations, educating patients and staff, scheduling appointments, and maintaining accurate records. This role supports the continuum of care for patients navigating referrals within Trinity Health IHA

Qualifications

• Education: High School Diploma.
• Credentials/licensure: None.
• Minimum experience: Minimum 2 years’ experience with insurance referrals, prior authorization or other relevant medical office experience.

Responsibilities

• Contact insurance companies and obtains authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Obtains urgent authorizations same day and next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Skills

Referral coordination

Customer service

Insurance authorizations

Education

High School Diploma

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Referral Coordinator to serve as a key connection between patients and their healthcare team. In this role, you'll provide exceptional service by handling all aspects of the referral process, including authorizations and follow-up.

What You'll Do:

Contact insurance companies and obtains authorization for specific plans.

Educate patients and staff with pertinent referral and insurance information.

Obtains urgent authorizations same day and next day.

Schedule, confirm, and coordinate patient appointments.

Answer questions, route calls appropriately, and relay messages to clinical staff.

Verify patient registration and insurance information.

Support referrals, authorizations, and patient outreach activities.

Maintain accurate documentation and patient records.

Test tracks the referrals until fulfilled by the patient.

General Requirements:

EDUCATION: High School Diploma

CREDENTIALS/LICENSURE: None

MINIMUM EXPERIENCE: Minimum 2 years’ experience with insurance referrals, prior authorization or other relevant medical office experience.

Why Join Trinity Health IHA Medical Group?

Day-one benefits for eligible team members with no waiting period.

Opportunities for professional growth and career advancement.

Supportive, collaborative team environment.

Meaningful work helping patients navigate their healthcare journey.

A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health

St. Peter’s serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.

St. Peter's Health Partners is the Capital Region’s largest not-for-profit healthcare network, offering comprehensive and compassionate care at over 185 locations with 11,000 employees.

315 South Manning Blvd, Albany, NY 12208, US