Referral Coordinator (69452)

United Digestive; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

United Digestive seeks a Front Office Assistant to manage patient scheduling, answer inquiries, and support physicians in a gastroenterology clinic in Savannah, GA. The role ensures accurate patient data, coordination of procedures, and adherence to HIPAA guidelines.

The ideal candidate has a High School Diploma or GED, 2–3 years in a specialty clinic, and preferably CMA certification. Proficiency with Microsoft Office is required, and bilingual abilities are a plus.

Qualifications

• High School Diploma or GED required; CMA certification preferred.
• 2-3 years of specialty clinic experience; gastroenterology experience preferred.
• Bilingual preferred, but not required.
• Staff must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

Responsibilities

• Schedules, reschedules, and manages cancellations and no shows for patient visits and procedures.
• Updates physicians' schedules and endoscopy block times; schedules patients per availability.
• Collects and records accurate patient information per UD requirements.
• Coordinates scheduling of procedures and ancillary services within UD and hospital as needed.
• Mails/Emails information packets to new patients; answers calls about appointments and information requests.
• Greets onsite patients and provides information regarding medical treatment or procedures.

Skills

Bilingual

Computer literate

Microsoft Office

Education

High School Diploma or GED

Certified Medical Assistant (CMA) preferred

Tools

Microsoft Office

Job description

Job Details Job Location: CDLH - Savannah - Savannah, GA 31404 Position Type: Full Time Education Level: High School or GED Travel Percentage: As needed for business requirements Job Category: Patient Facing - Clinical

Reports to: Practice Manager

RESPONSIBILIITES

• Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
• Maintains and updates current information on physicians' schedules and endoscopy block time; schedules patients according to physician availability and preference
• Collects and records accurate patient information according to the UD Documentation Requirements
• Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary
• Ensures all applicable ancillary services are scheduled at UD
• Mails/Emails information packets to patients who are new to the practice
• Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers
• Greets onsite patients in a prompt, pleasant, and helpful manner
• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
• Meets or exceeds quality and productivity standards as set by the Practice Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Acts a liaison between the office and referring physician practices and hospitals
• Participates in staff meetings as directed by the Practice Manager
• Participates in marketing activities as directed by the Practice Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
• Travels to office locations within the Metro area to provide coverage in various front office functions as directed by the Practice Manager and/or Regional Director of Operations
• Any other duties and/or special projects as assigned

REQUIRED EDUCATION, SKILLS & EXPERIENCE

High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Bilingual preferred, but not required. Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel as business needs require