Referral Coordinator

MultiCare Health System; Yakima (WA); On-site; USD 29,000 - 41,000; Full time

Job summary

Pulse Heart Institute in Yakima, WA, is seeking a Referral Coordinator to expedite referrals between providers and patient health plans. You will interpret guidelines and ensure efficient care operations.

The role requires 2+ years in medical setting or insurance, familiarity with CPT/ICD-9 coding, and strong communication. FTE 1.0, days, Mon-Fri, with comprehensive benefits and competitive pay.

Qualifications

• High school diploma or equivalent preferred.
• Two years experience working in a medical setting or insurance company.
• Experience with CPT and ICD-9 coding preferred.
• Experience with managed care desired.

Responsibilities

• Expedite administrative requirements and logistics for referrals.
• Serve as a resource on referrals and insurance plan guidelines.
• Apply discretion, good judgment, and professional communication to all tasks.
• Regularly demonstrate independent decision-making and strong interpersonal skills.

Skills

Medical setting experience

Insurance knowledge

Education

High school diploma or equivalent

Tools

CPT coding

ICD-9 coding

Job description

About Pulse Heart Institute

MultiCare's Pulse Heart Institute is a physician led institute with multi-specialty partnership with Cardiothoracic surgery, vascular and cardiovascular service lines. Our team and state-of-the-art programs create a world‑class health care organization and the destination center for cardiac, thoracic, and vascular care with complex structural heart disease and interventions, advanced heart failure service as well as advanced imaging with cutting edge technologies.

FTE: 1.0, Shift: Days, Schedule: Mon-Fri

Position Summary

The Referral Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. The incumbent acts as a resource regarding referrals and insurance plan guidelines. This role requires the ability to interpret medical guidelines, benefits, policies and procedures in order to ensure the efficient operations of patient health care services.

Responsibilities:

• You will expedite administrative requirements and logistics
• You will serve as a resource on referrals and insurance plan guidelines
• You will apply discretion, good judgment, and professional communication to all work experiences
• You will regularly utilize independent decision-making capacities and strong interpersonal skills

Requirements:

• High school graduate or equivalent preferred
• Two (2) years experience working in a medical setting or insurance company
• Experience in managed care desired
• Experience with CPT and ICD-9 coding, preferred

Why Pulse Heart Institute?

Physician-led care

Led by physicians and advanced practice providers who understand patient needs firsthand, ensuring decisions are grounded in clinical expertise and collaboration.

Proven excellence

Pulse units across MultiCare earned the 2025 Chest Pain - MI Registry Platinum Performance Achievement Award - the only facilities in Washington to receive this distinction.

Comprehensive cardiovascular care

A fully integrated model across cardiology, cardiothoracic surgery and vascular services, supporting the full continuum of care.

People-first culture

We invest in our teams through professional development, supportive leadership and an environment where caregivers can learn, grow and succeed.

Well-being and support

Resources and programs designed to help you maintain balance and feel supported in your work and life.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.88 - $30.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.