Referral Coordinator

Compass Oncology; Spokane Valley (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

Cancer Care Northwest is seeking a full-time Referral Coordinator in Spokane Valley, WA. This role is responsible for securing authorizations for services ordered by providers. Key responsibilities include insurance verification, maintaining patient records, and resolving authorization denials. Candidates should have a high school diploma and three years of experience in a medical business office. Proficiency in Microsoft Office is required. Applicants with strong communication skills and adaptability are encouraged to apply.

Qualifications

• Three years of experience in a Medical Business Office, preferably in authorizations.
• Proficiency with computer systems including Outlook, Word, and Excel is required.
• Demonstrates flexibility in handling work challenges and shifting priorities.

Responsibilities

• Assist with maintaining accurate insurance and eligibility information.
• Confirm patient insurance verification and eligibility.
• Obtain pre-authorization of services.

Skills

Medical Business Office experience

Proficiency with Microsoft Office

Strong communication skills

Adaptability

Education

High school diploma or equivalent

Job description

Overview

For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment, and healing of cancer and blood‑related diseases. Our collective passion to fight against cancer motivates and inspires us every day and is the reason Cancer Care Northwest has become the premier cancer center in the region. We provide comprehensive, innovative, compassionate, integrated care throughout each patient's journey. We are searching for dedicated professionals who share our passion in saving lives.

Job Summary

Cancer Care Northwest is hiring a full‑time Referral Coordinator. This position is primarily responsible for securing authorizations for services ordered by CCNW providers. The role includes insurance verification, maintaining accurate patient records, and working with Account Follow‑up to resolve denials around authorizations. Supports and adheres to the Cancer Care Northwest/US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

• Assist with maintaining accurate insurance, demographic, and eligibility information.
• Confirm patient insurance verification and eligibility to determine authorization requirements.
• Obtain pre‑authorization of services.
• Resolve patient questions and concerns regarding insurance authorizations. Refer patient to appropriate team if they voice concerns over out‑of‑pocket costs.
• Review paper and electronic completed authorizations for accuracy, forward for HIM scanning to patient chart.
• Work with Account Follow‑Up team to assist with denials around authorization issues.
• Perform all other duties/responsibilities as necessary or assigned.

Qualifications

• High school diploma or equivalent required.
• Three (3) years of Medical Business Office experience (authorizations preferred).
• Some reception or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Word, and Excel) required.
• Must successfully complete required e‑learning courses within 90 days of occupying position.
• Demonstrates adaptability: handles day‑to‑day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows work commitment: sets high standards of performance and works efficiently to achieve them.
• Commits to quality: emphasizes the need to deliver quality products and/or services.