Referral Coordinator

Dovelewis Veterinary Emergency And Specialty Hospital; Portland (OR); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Advancing emergency and critical care skillset

Equitable Health Benefits including medical, dental, vision

Paid vacation and sick time

403(b) retirement account with financial advising

Student debt repayment assistance

Job summary

A veterinary emergency and specialty hospital in Portland, Oregon, is seeking a full-time Referral Coordinator to join their Client Experience Team. The ideal candidate will have a high school diploma and at least one year of experience in an administrative role, preferably in a veterinary setting. Responsibilities include coordinating appointments and managing communications while ensuring a positive client experience. The hospital provides competitive hourly wages, equitable health benefits, and fosters a supportive environment for animal care professionals.

Qualifications

• Minimum 1 year of experience in a fast-paced administrative or client service role.
• At least 6 months of experience in an emergency or specialty veterinary setting.
• Veterinary assistant experience is a plus.

Responsibilities

• Act as a liaison between pet owners and referring veterinarians.
• Coordinate appointments and manage medical record communications.
• Support a seamless client experience from check-in to discharge.

Skills

Strong communication skills

Detail-oriented

Organizational skills

Education

High school diploma or GED

Tools

Veterinary practice management software

Job description

Overview

DoveLewis Veterinary Emergency and Specialty Hospital is hiring a full-time Referral Coordinator to join our Client Experience Team. If you are detail-oriented and have a genuine love of and respect for all animals, we would love to hear from you!

About This Position

As a Referral Coordinator you will act as a liaison between pet owners, referring veterinarians (rDVMs), and DoveLewis’ Specialty departments. You will be tasked with coordinating appointments, managing medical record communications, and supporting a seamless client experience from check-in to discharge. Our ideal candidate will have strong communication skills, an eye for detail and organization and, above all, a genuine love of animals and an appreciation for the human-animal bond.

Wage Range: 22-24 hourly depending on experience, education, and certification.

Schedule: This position is anticipated to be Monday – Friday, 40 hours per week. As you will be working in conjunction with our Specialty departments, the hours will closely align with standard daytime business hours.

Qualifications

What are we looking for in a candidate?

• High school diploma or GED required
• Minimum 1 year of experience in a fast-paced administrative, receptionist, or client service role
• At least 6 months of experience in an emergency or specialty veterinary setting
• Prior experience using veterinary practice management software required
• Veterinary assistant experience is a plus
• Any suitable combination of experience or education may substitute for the above.

Benefits

What you can look forward to at DoveLewis:

• Advancing your emergency and critical care skillset at a teaching hospital dedicated to the growth of our employees.
• Equitable Health Benefits including
  • Medical
  • Dental
  • Vision
  • $0 mental health copays
  • preventative care
  • LGBTQIA-friendly providers
  • options for families
• Life Insurance
• Flexible Spending Account (medical and dependent care)
• Paid vacation and sick time
• Holiday pay
• Bereavement leave, including time off when a pet family member passes away
• 403(b) retirement account with free financial advising available
• Student debt repayment assistance for all employees
• As part of a nonprofit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.

How to apply

To be considered, you must complete the online application and upload a resume. Resumes received without a completed online application will not be considered.

DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug and background screening required.