Referral Coordinator

ChenMed; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare company in Miami is seeking a Referral Coordinator to manage patient referrals and communication with healthcare providers. The ideal candidate should have at least 1 year of experience in a healthcare setting, possess excellent organizational skills, and be proficient in Microsoft Office. Join a team that transforms healthcare for seniors and enjoy a full-time position with great benefits.

Benefits

Great compensation

Comprehensive benefits

Career development opportunities

Qualifications

• Minimum of 1 year of referral experience in a healthcare setting required.
• Medical Assistant certification preferred.
• Experience with web-based insurance sites preferred.

Responsibilities

• Primary point of contact for incoming and outgoing patient referrals.
• Facilitates communication and coordination of care.
• Schedules patients and manages appointments.

Skills

Knowledge of medical terminology

Exceptional organizational skills

Detail-oriented

Proficient in Microsoft Office Suite

Spoken and written fluency in English

Education

High School diploma or equivalent

Tools

Web-based insurance platforms

Microsoft Word

Microsoft Excel

Job description

Overview

Join to apply for the Referral Coordinator role at ChenMed.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE. Current Contingent Worker please see job aid HERE to apply.

Responsibilities

• Serve as primary point of contact for incoming and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers.
• Facilitates communication, collaboration, and coordination of care. Coordinating appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care.
• Schedules patients utilizing coordinated provider list (CPL), makes all necessary arrangements related to the appointment, notify patients of appointment information: date, time, and location.
• Uses web-based insurance platforms to generate referral authorizations.
• Effectively communicates the physicians/clinicians needs or outstanding items to patients.
• Follows all referrals through to completed appointment and obtains all documentation related to appointment, uploading into organization’s medical record system for physician review prior to PCP follow-up appointment.
• Ensures any missed external appointments are rescheduled and communicated to the PCP.
• Addresses referral-related phone calls from patients, providers, etc. Completes and addresses phone messages in a timely manner.
• Provides extraordinary customer service to all internal and external customers.
• Performs other related duties as assigned.

Knowledge, Skills And Abilities

• Knowledge of medical terminology, CPT, HCPCS and ICD coding desired.
• An understanding of the company's patient population, including the complexities of Medicare programs.
• Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.
• Detail-oriented with the ability to multi-task.
• Able to exercise proper phone etiquette.
• Ability to navigate proficiently through computer software systems & use technology.
• Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
• Spoken and written fluency in English; bilingual preferred.

Education And Experience Criteria

• High School diploma or equivalent required.
• A minimum of 1 year of referral experience in a healthcare setting required.
• Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
• Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred.
• Healthcare experience within the Medicare Advantage population preferred.
• Medical Assistant certification preferred.
• CPR for Healthcare Providers is preferred.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• General Business and Management

Industries

• Medical Practices