Referral Coordination Specialist

Hunkapi Programs Inc; Scottsdale (AZ); On-site; USD 23,000 - 36,000; Full time

Job summary

Hunkapi Programs Inc. in Scottsdale, AZ seeks a Referrals Coordinator to manage and streamline referral requests, track progress, and maintain detailed records for efficient service delivery.

The role liaises with clients, providers, and insurance representatives to verify details and eligibility. Minimum qualifications include a high school diploma (associate degree preferred) and experience in healthcare, insurance, or customer service with referral coordination.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a healthcare, insurance, or customer service environment involving referral coordination or case management.
• Proficiency with electronic health record (EHR) systems or similar database management software.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and process incoming referral requests promptly and accurately.
• Communicate with clients, healthcare providers, and insurance representatives to verify referral details and eligibility.
• Maintain comprehensive and up-to-date records of all referrals using electronic health record (EHR) systems or other database tools.
• Coordinate with internal departments to ensure referrals are completed within established timelines and follow-up as necessary.
• Generate reports on referral activity and identify opportunities for process improvements.
• Ensure compliance with organizational policies, privacy regulations, and industry standards related to referrals.
• Provide excellent customer service by addressing inquiries and resolving issues related to referrals.

Job description

Hunkapi Programs Inc. in Scottsdale, AZ seeks a Referrals Coordinator to manage and streamline referral requests, track progress, and maintain detailed records for efficient service delivery.

The role liaises with clients, providers, and insurance representatives to verify details and eligibility. Minimum qualifications include a high school diploma (associate degree preferred) and experience in healthcare, insurance, or customer service with referral coordination.