Referral Clerk - Orthopedics - FT

McLeod Health; Florence (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

McLeod Health seeks a Referral Coordinator to support patients and clinics by handling referrals, coordinating appointments and authorizations, and ensuring insurance compatibility. The role involves telephone etiquette, documentation, and teamwork across clinical and clerical staff.

Responsibilities include triaging referrals, maintaining patient confidentiality, and ensuring timely processing of all requests in the workflow system. A professional, detailed-oriented communicator is essential.

Qualifications

• Basic knowledge of computer input is required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology is required.
• Good spelling and number skills required.
• Clear, concise voice required.

Responsibilities

• Consistently answers phone within 3 rings, uses excellent phone etiquette when speaking with patients or referral offices, and uses courteous manner when speaking with patients face to face.
• Coordinates the process of referring patients to appropriate clinics.
• Communicates with patients to ensure follow-through with referrals.
• Supports doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.
• Ensures insurances are compatible with referrals.
• Organizes work list to ensure patients are triaged correctly with referrals and multiple doctor requests are handled timely.
• Coordinate with all clinical and clerical staff as needed to complete the referral process.
• Work quickly and timely in software system to take care of all requests.
• Set goals with Administrator to meet the high demand of referrals.
• Handles all forms or paperwork as necessary for the referral position.
• Maintains confidentiality in talking with patients, upholding policies, and setting an example.
• Keeps work area neat, clear of clutter.
• Performs other duties as assigned.

Skills

Computer input skills

Clerical tasks

Medical terminology

Spelling & numbers

Verbal communication

Job description

• Consistently answers phone within 3 rings, uses excellent phone etiquette when speaking with patients or referral offices, and uses courteous manner when speaking with patients face to face.


• Coordinates the process of referring patients to appropriate clinics.


• Communicates with patients to ensure follow-through with referrals.


• Supports doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.


• Ensures insurances are compatible with referrals.


• Organizes work list to ensure patients are triaged correctly with referrals and multiple doctor requests are handled timely.


• Coordinate with all clinical and clerical staff as needed to complete the referral process.


• Work quickly and timely in software system to take care of all requests.


• Set goals with Administrator to meet the high demand of referrals.


• Handles all forms or paperwork as necessary for the referral position.


• Maintains confidentiality in talking with patients, upholding policies, and setting an example.


• Keeps work area neat, clear of clutter.


• Performs other duties as assigned.

Job Description

Description

Responsibilities

• Consistently answers phone within 3 rings, uses excellent phone etiquette when speaking with patients or referral offices, and uses courteous manner when speaking with patients face to face.


• Coordinates the process of referring patients to appropriate clinics.


• Communicates with patients to ensure follow-through with referrals.


• Supports doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.


• Ensures insurances are compatible with referrals.


• Organizes work list to ensure patients are triaged correctly with referrals and multiple doctor requests are handled timely.


• Coordinate with all clinical and clerical staff as needed to complete the referral process.


• Work quickly and timely in software system to take care of all requests.


• Set goals with Administrator to meet the high demand of referrals.


• Handles all forms or paperwork as necessary for the referral position.


• Maintains confidentiality in talking with patients, upholding policies, and setting an example.


• Keeps work area neat, clear of clutter.


• Performs other duties as assigned.

Qualifications

• Basic knowledge of computer input required.


• Must be able to perform basic clerical functions.


• Comprehend medical terminology required.


• Good spelling and number skills required.


• Clear, concise voice required.

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds , including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

About The Team

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we are an equal opportunity employer.