Referral & Care Coordination Specialist

Trinity Health; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

MercyOne Health System in Des Moines, IA is seeking a Referral Specialist to manage patient referrals and authorizations and to schedule appointments, tests, and procedures across designated locations. The role serves as a liaison between patients, providers, and medical staff, verifying insurance eligibility and entering demographic data into clinic and hospital systems.

Minimum qualifications include a high school diploma and at least one year of healthcare experience; prior medical office

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year of relevant healthcare experience; prior medical office experience preferred.

Responsibilities

• Knows MercyOne Mission, Vision, and Values and demonstrates them in decisions.
• Works with patients, insurers, physicians, and vendors to facilitate referrals.
• Coordinates referrals, authorizations, and scheduling with accuracy.
• Verifies insurance coverage and obtains prior authorizations.
• Schedules appointments with specialists and communicates details promptly.

Education

High school diploma or equivalent

Job description

MercyOne Health System in Des Moines, IA is seeking a Referral Specialist to manage patient referrals and authorizations and to schedule appointments, tests, and procedures across designated locations. The role serves as a liaison between patients, providers, and medical staff, verifying insurance eligibility and entering demographic data into clinic and hospital systems.

Minimum qualifications include a high school diploma and at least one year of healthcare experience; prior medical office